Global Delivery Manager IRC302170

Description

Global Logic, a Hitachi Group Company, is a leader in digital engineering, helping organizations design and build innovative products, platforms, and digital experiences. We partner with leading Financial Services organizations to deliver large-scale digital transformation, cloud, data, AI, and platform modernization initiatives across global delivery models.

As an Associate Vice President (AVP) - Global Delivery Manager (GDM), you will be accountable for delivery excellence, client satisfaction, operational performance, and profitable growth across strategic client engagements. Working in partnership with Account Leadership, you will lead globally distributed teams, drive transformation initiatives, and serve as a trusted advisor to senior client stakeholders. The ideal candidate will have strong BFSI experience, with expertise in Wealth Management, Private Banking, Asset Management, or Investment Services.

• 15+ years of experience leading large-scale technology delivery programs.
• Strong Banking, Financial Services & Insurance (BFSI) experience, preferably within Wealth Management, Private Banking, or Asset Management.
• Proven experience managing global delivery organizations and complex transformation programs.
• Strong client-facing leadership with experience engaging senior business and technology stakeholders.
• Experience managing delivery financials, forecasting, and commercial performance.
• Experience in managing outcome and/or output-oriented engagements in a global delivery model.
• Exposure to driving delivery-led account growth.
• Exposure to working in a matrix structure.
• Hands-on experience with AI-first software delivery practices.
• Relevant technical certifications, will be a nice to have.
• Knowledge of Cloud, Data, Digital Transformation, AI, and modern engineering practices.
• Excellent communication, leadership, and stakeholder management skills.

• Client Satisfaction (CSAT/NPS)
• Delivery Quality and Predictability
• Revenue Growth and Margin Performance
• Successful Program Outcomes
• Employee Engagement and Retention
• Account Expansion and Strategic Relationship Growth

• Own end-to-end delivery across assigned accounts, ensuring quality, predictability, and client satisfaction.
• Drive delivery governance, operational excellence, risk management, and continuous improvement.
• Lead global teams across multiple delivery locations to provide seamless client experience.
• Promote adoption of AI-enabled delivery practices and engineering best practices.

• Build trusted relationships with senior client stakeholders, including CIOs, CTOs, and business leaders.
• Act as a strategic advisor, aligning technology delivery with client business objectives.
• Drive customer satisfaction, account advocacy, and executive stakeholder engagement.

• Partner with Account Managers to identify and pursue growth opportunities.
• Support solution development, proposals, and strategic account planning.
• Manage portfolio financial performance, including revenue, margin, utilization, and forecasting.

• Build and develop high-performing delivery teams.
• Coach and mentor delivery leaders and future talent.
• Foster a culture of accountability, innovation, collaboration, and continuous learning.

• Our goal is to build an inclusive positive culture where everyone can feel comfortable being themselves, empowering people to create their own high standards and therefore more value. We work together to promote fairness while recognising, valuing and embracing differences - providing a transparent support structure and generous training budget to help our people develop skills to progress their career. Our region supports a hybrid model that can flex across a wide spectrum of working options determined by business, customer and individual needs.
• You’ll benefit from a comprehensive health and wellness plan, private healthcare (clinical and mental wellbeing), discounted gym memberships, and in office yoga sessions and massages. We offer a fantastic pension scheme and recognition…