Tenant Manager, Lettings Manager, Guardian Manager

Location: North London

Guardian Manager
Property / Guardian Management / Residential Occupancy
Salary: c £35,000 per annum + commission

Hours:

Flexible - as required as part of the management team

The Role
Our client, a market leader in their field, are seeking an experienced Guardian Manager to join a growing Property Guardian Management team. This is a hands-on, commercially focused role responsible for the recruitment, onboarding, engagement and ongoing management of Property Guardians across a residential portfolio.
Working closely with Marketing, Finance, Legal and Business Development, you will drive occupancy levels, room sales and Guardian compliance, while maintaining excellent standards of behaviour, care and customer experience.
This role would suit candidates with experience in property management, residential lettings, housing, build-to-rent, student accommodation or guardian schemes.

Key Responsibilities

Guardian & Occupancy Management

* Recruit, onboard, educate and manage Property Guardians

* Maintain optimal occupancy levels across all properties

* Conduct viewings, open days and Guardian events to maximise room sales

* Achieve agreed room sales targets and KPIs

* Manage handbacks, notices and re-lets, ensuring rooms are resale-ready within 5 working days

* Proactively engage with Guardians to improve retention, satisfaction and compliance
Compliance, Welfare & Behaviour

* Set and enforce behavioural standards in line with Licence Agreements

* Handle difficult or sensitive Guardian issues professionally and fairly

* Work closely with Legal to ensure contractual and regulatory compliance

* Liaise with Finance to address payment delays promptly

* Act on inspection reports and Guardian welfare issues efficiently

* Ensure full adherence to Code of Conduct, Health & Safety and Data Protection
Marketing & Business Support

* Partner with Marketing to attract new Guardians via platforms such as Spare Room

* Support marketing strategies to fill properties quickly

* Carry out competitor research and market analysis

* Assist with marketing and research for new property launches

* Work with Business Development to transition properties efficiently
Reporting & Administration

* Maintain accurate records on the CRM system

* Manage keys securely and accurately

* Respond to Guardian queries via email and phone within 24 hours

* Produce and deliver reports accurately and on time

* Provide weekly updates to the Head of Guardian Management

Skills & Experience Required

* Proven experience in property management, lettings, housing or residential operations

* Strong commercial awareness with a sales and occupancy focus

* Excellent communication and relationship management skills

* Confident handling challenging situations with diplomacy and authority

* Highly organised with strong administration and CRM skills

* Knowledge of licence agreements, compliance and Guardian-style living (desirable)

* Comfortable working flexibly and independently as part of a management team

Why Apply?

* Competitive base salary plus commission

* Varied, autonomous role within a growing property business

* Opportunity to shape Guardian engagement and operational standards

* Career progression within property and residential management