Senior Operations Manager

Senior Operations Manager

We’re Pret: proud makers of freshly made food, organic coffee, and big ideas. Across 750+ shops and 20+ countries, our teams are shaping the future of Pret through innovation, inclusion, great customer service and a shared passion for doing the right thing. We’re growing fast on our mission to be the employer of choice in hospitality, everywhere we operate – so this an exciting time to hop on board.

We’re Pret: proud makers of freshly made food, organic coffee, and big ideas. Across 750+ shops and 20+ countries, our teams are shaping the future of Pret through innovation, inclusion, great customer service and a shared passion for doing the right thing. We’re growing fast on our mission to be the employer of choice in hospitality, everywhere we operate – so this an exciting time to hop on board.

Growth is at the heart of everything we do. From the freshly hand-made food we create every day, to supporting our teams, we help our people grow in confidence, skills and to pursue their unique paths. Pret is where passionate, hardworking, wonderful people (like you!) find what they need to shine. And the proof is in the pudding – over 80% of our Managers started on the shop floor!

So did 20% of our Support Centre teams, including our CEO, Pano.

We’re looking for passionate team players to bring joy to our customers every day. As a Senior Operations Manager, you’ll …

support recruitment and successful onboarding within your area, build robust family trees in your area, drive team happiness by role modelling Pret’s values and behaviours, embrace the Thoughtful Leadership principles (be kind, be honest and be generous), ensure you have the right people in the right place and support your team’s wellbeing by promoting and nurturing a healthy work life balance.

coach and support managers to ensure their teams consistently deliver amazing customer service, ensure your teams consistently deliver delicious food and drink by putting the customer’s needs first and never compromising on quality or safety standards, drive sales and profit through forecasting, rota management, ordering and production, continuously analysing and reviewing your Area’s results proactively reacting to any challenges or obstacles and to have full P&L accountability.

you will be the ambassador for change, effectively communicating with your team, actively follow up with the team on any new standard or initiative to ensure successful implementation, listen and give constructive feedback and ensure your team is well informed of any business changes or initiatives.

The Senior Operations Manager role report into the Head of Operations

The role is full time (42 hours per week)

As a Senior Operations Manager, you will play a critical role in driving operational excellence across the region and supporting the wider Senior Leadership Team.

In addition to the core Operations Manager responsibilities, the Senior Operations Manager role includes the following additional responsibilities:

• Strategic Leadership – Develop and deliver regional strategy objectives aligned to overall company goals.
• People Leadership – Manage and support complex people and HR matters while role‑modelling Pret behaviours.
• Results & Standards – Act as a role model for high standards and drive strong regional results.
• Growing the Business – Work closely with internal and external partners to improve operational performance.
• Mentorship & Development – Mentor and support NTP and newly promoted Operations Managers, ensuring successful transition and development.
• Stepping Up – Deputise in the Head of Operations’ absence, supporting the Region and SLT.
• Collaboration – Build strong relationships across regions and with the Support Centre.
• Continuous Improvement – Challenge the status quo, always focusing on solutions and excellence.

£71,175 - £74,675 and up to 30% bonus

You’ll get 33 days of annual leave (including flexible Bank Holidays), increasing to 38 days the longer you’re with us.

Free private…