General Manager

Five Star Catering is looking for an experienced General Manager to lead the food and beverage operation at the Copper Box Arena. This is a major venue with a capacity of 7,500, nine permanent kiosks, seven pop-up areas and a large operational team delivering across a busy calendar of events.

The role requires someone commercially strong, operationally confident and comfortable managing a complex venue with multiple stakeholders.

You will take overall responsibility for the venue’s catering operation, including:

• Leading and developing a team of up to 70 staff
• Managing financial performance, budgets and P&L
• Driving revenue, controlling costs and improving profitability
• Managing key client relationships, including GLL, LLDC, London Lions and Pulse
• Overseeing nine kiosks, seven pop-up areas and all event-day logistics
• Working closely with the Kitchen Manager to develop and improve the food offer
• Ensuring high standards of service, compliance and operational delivery
• Working alongside the Staffing Manager, Recruitment Manager, HR team, Kitchen Manager, Floor Managers and Team Leaders
• Reporting into and managing expectations across Five Star Catering

• Strong experience managing a large food and beverage operation
• A clear understanding of P&L, labour costs, stock control and commercial performance
• Experience leading large, multi-level teams
• The ability to manage demanding clients and maintain strong working relationships
• Confidence operating in a fast-paced events, hospitality or venue environment
• A practical, flexible approach and the ability to stay on top of multiple priorities
• Strong leadership, communication and problem-solving skills

Applicants must have the legal right to work in the UK.