Director of Dispute Resolution

Every decision you make has the potential to restore confidence, resolve complex disputes and shape the standards of an entire sector. This confidential opportunity for a Director of Dispute Resolution will place you at the heart of a respected organisation, leading a large operational function while influencing strategy, governance, service quality and organisational performance.

This is a rare opportunity to join the senior leadership team of an established organisation where you'll oversee a high-performing department responsible for customer contact, case administration, adjudication and final decisions. You'll shape the future direction of the service while ensuring fair, impartial and timely outcomes for consumers and businesses alike.

What's in it for you

• Salary of up to £140,000
• Hybrid working with a London-based office
• Executive leadership role with genuine strategic influence
• Opportunity to lead organisational transformation and service improvement initiatives
• Work closely with regulators, government bodies and senior industry stakeholders
• Drive innovation across customer service, dispute resolution and digital delivery

Your responsibilities as Director of Dispute Resolution

• Lead the customer service, case administration, adjudication and final decision teams to deliver an efficient, high-quality dispute resolutio...