Professional English Centre Manager

United Kingdom — International Student Market

654K inbound students (2024) +0%

1. India 169K

2. China 152K

4. United States 36K

5. Pakistan 31K

14 international branch campuses in United Kingdom

WEEKLY

HOURS:

35 hours per week (may include some evening/weekend work)
This role is predominately face-to-face with some flexibility for hybrid working.

REPORTS TO:

Director of English

LINE MANAGER FOR:
Professional English Operations Manager

CONTRACT:

Permanent Full Time

BASED AT:
International House London

PURPOSE OF JOB:
To provide strategic and operational leadership for the Professional English Centre ensuring high-quality programme delivery, strong client partnerships and creating an environment where teachers, operations, academic management and the commercial team work together to deliver outstanding Professional English programmes.

The following duties provide a general outline only and may need to be revised in order to meet the changing needs of the service.

• Oversee the effective running of the Professional English Department.
• Provide exceptional customer service to clients of the Professional English Department and ensure high quality, professional delivery.
• Work in partnership with the Sales and Marketing team to support new business opportunities and the development and retention of existing clients.
• Contribute operational and programme expertise to proposals, client meetings and business development activity led by the Sales and Marketing teams.
• Identify opportunities to enhance, extend or improve existing Professional English programmes and relationships, sharing these opportunities with the relevant Sales colleague.
• Collaborate with internal teams to develop and deliver customised training packages, including 1:1 classes, group lessons, and bespoke courses.
• Monitor client satisfaction and feedback, identifying opportunities for continuous improvement and sharing outcomes with relevant stakeholders.
• Foster a collaborative, inclusive and professional culture within the Professional English Centre through clear communication, visible leadership and effective partnership working with teachers, the Operations Manager and the English academic management team.
• In collaboration with the Operations Manager, lead and enhance the student journey from pre-arrival to post-departure.
• Enhance the reputation of International House London and raise the profile of both IH London and IHWO, particularly its expertise in academic and corporate language training.
• Enhance the department's market presence and raise the profile of IH London in professional training circles, in collaboration with the Marketing team.
• Be fully compliant with all Safeguarding requirements and responsibilities.

• Oversee the effective delivery of Professional English programmes, working closely with the Operations Manager on timetabling, resource planning and operational coordination.
• Be part of the team that develops and maintains high-quality, academically rigorous, and profitable Professional Language programmes.
• Work closely with the Operations Manager and English academic management team to ensure effective teacher matching, balancing client needs, teacher expertise, operational requirements and continuity wherever possible.
• Ensure regular communication with teachers regarding programme delivery, operational developments and Centre priorities through meetings, briefings and timely updates.
• Conduct pre-course consultations and needs analyses with clients, identifying language, communication and organisational objectives, and work with the Operations Manager and academic team to ensure programmes are designed and delivered to meet those needs.
• Collaborate with the Operations Manager to onboard new clients, tailoring operational support to their needs.
• Stay up-to-date on current trends and methodologies in language learning, particularly within the business English field.
• Line manage the Professional English Department Operations Manager.

• Work closely with the Sales and Marketing team to provide Professional English expertise and operational insight to support the development of…