Senior Manager, Operational Resilience, Financial Services - Reputation, Risk, Crisis and Resilienc

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Our clients are typically some of the largest and most influential organisations in Financial Services. They operate in an ever-changing environment characterised by uncertainty, where their reputational value is often determined by how they respond to disruption, risk and opportunity. Whether it be cyber threats, political and regulatory change or disruptive innovation, our clients need to navigate shocks, high impact events and change.

Our leading Reputation, Risk, Crisis and Resilience (RRCR) team supports clients in this intellectually challenging context by helping them better plan for and build resilience to strategic risks, issues and incidents, and crises.

Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way
, serve with integrity
, take care of each other ,
foster inclusion
, and collaborate for measurable impact
. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most .

You will have the opportunity to work with senior client executives and a wide range of functional teams across a broad range of sub-sectors within Financial Services, helping them build resilience to a diverse set of strategic, operational and technology risks.

• Supporting go-to-market and business development activity to grow account relationships and deliver commercial success
• Leading complex client engagements and delivery, including responsibility for contracts, budgets and junior team members
• Delivering engagements to the highest quality, on time, on budget and within established risk processes
• Providing subject matter advice to clients across the range of crisis and resilience services provided by RRCR and related internal teams
• Leading client relationships across a portfolio of organisations across Financial Services to build and enhance relationships, drive new opportunities, and expand the services offered
• Leading senior discussions with C-Suites and boards to raise awareness of crisis and resilience issues and themes in the UK, EU and global markets
• Developing new products and services, including digital and AI, to support our offerings
• Building our sector presence through innovation, eminence and thought leadership
• Leading internal projects and fulfilling key team roles to build the business in a sustainable manner
• Example client engagements could include:
• The design and implementation of a large-scale resilience transformation programmes to meet global financial services regulatory requirements
• Contingency planning for a range of high impact events (such as a catastrophic cyberattack, critical supply failure or pandemics)
• Supporting operational readiness programmes for major events and change initiatives (e.g. mergers and acquisitions, technology 'go live' and strategic product launches)
• Crisis and incident framework design, crisis management exercising and resilience testing
• Deploying on a live responses to support a client in managing an issue or crisis o Post-event reviews following a high-profile incident or crisis

• The role requires an extensive knowledge of organisational resilience across several disciplines. This includes a thorough knowledge of related regulations and evolving thinking of regulators and bodies in the sector.
• An extensive knowledge of operational resilience and business continuity is essential. Applicants should have experience, ideally in large and complex financial services organisations, in some or all of the following resilience related disciplines, including but not necessarily limited to:
• Technology and digital resilience
• Third-party resilience
• Technology / AI supported or enabled testing
• Cloud resilience
• IT Service Continuity and Disaster Recovery
• Crisis management
• Contingency planning
• Scenario risk modelling and planning
• Operational Risk
• Enterprise Risk Management
• Track record of commercial success in Financial Services, demonstrating ability to scale and grow accounts and develop new relationships for resilience services.
• Comfortable presenting at all levels, with the ability to articulate complex resilience concepts clearly, influence senior leaders (C-Suite and boards), and build trust. This includes strong communication, presentation, and business writing skills.
• Ability to understand how strategy, purpose, and values shape resilience priorities, integrating these into…