Operations Director

About HIVED

At HIVED, we’re steamrolling forward as one of Europe’s fastest growing startups, and our momentum shows no signs of slowing.

Based in London, we are a climate and logistics start-up building the first sustainable parcel delivery network at scale, powered by a 100% electric fleet. In an ever-growing industry where unreliable service has long been the norm, HIVED has been built from the ground-up to meet the demands of modern consumers and disrupt parcel delivery.

A tech company at heart, our talent and technology is laser-focused on delivering the best possible delivery experience for end-customers and meeting the needs of our retail partners. From our drivers to our data engineers, we are constantly working to improve this customer experience that makes us deliver better.

Already trusted by leading international brands such as John Lewis, Nespresso, Uniqlo, H&M brands and more, we are solidifying our position as the leaders in Europe to tackle this growing market.

Our tight-knit team is made up of ex-Revolut, Bain, Hello Fresh, ASOS, Apple and Google employees, and we are backed by some of Europe’s leading investors and VCs in climate-tech, logistics and mobility including Planet A Ventures, Maersk Growth, Pale Blue Dot VC, Eka Ventures, Nordic Ninja VC and the British government. We’re passionate about driving innovation and redefining the future of delivery.

The Operations Director (East) is fully responsible for end-to-end performance of HIVED's East London depot — currently based in Silvertown, relocating to Rainham.

This role combines the hands-on, day-to-day site leadership of a General Manager with director-level seniority. This is a hands-on leadership role — leading from the floor, owning local P&L levers, and acting as the primary link between central planning/tech and real operational execution. This includes:

• Full P&L ownership for the site

• Hiring and org-design authority for the site's team

• A seat at the Ops Leadership table

The Operations Director (East) reports directly into the COO. A mirrored Operations Director (West) role owns HIVED's West London site on the same basis. This role includes leading the depot's relocation from Silvertown to Rainham.

Accountable for end-to-end and day-to-day site performance, including:

• All on-road activities & KPIs, including driver capacity, driver compliance, overall site performance (SLA, Delivery Success)

• All in-depot day and night activities & KPIs, including people (labour pool, engagement, leadership succession planning), safety (auditing and near miss/incident reporting), quality (SLA, set-off/on-time dispatch), and cost (labour planning D+1/W+1/TPH)

• Health and Safety on-site

• Full site P&L ownership

• Org design, headcount planning, and hiring decisions for the site's team

• Successful delivery of the Silvertown → Rainham depot relocation: site readiness, continuity of operations through the move, and team transition

• On-the-road

  • Own DSP management and HIVED Partner Driver capacity & performance management

  • Handle driver issues, escalations & approvals

  • Own legal compliance (hours on road, breaks, safety checks) and driver incident support

  • Drive OTR KPIs: DPR, cost per route, vehicle utilisation, driver attendance, punctuality & reliability

• Under-the-roof

  • Own labour planning for week-ahead & night

  • Own Sortation Handler hiring & performance management

  • Own inbound, processing, sortation, and dispatch performance, including set-off/on-time dispatch

  • Drive UTR KPIs: TPH and cost per parcel

• Team

  • Lead and oversee all site operations, directly managing the site's Ops Managers and Senior Ops Managers (currently 4x, with the team growing to include more senior operations managers)

  • Hours must be flexible to manage Day and Night teams — may sometimes come in for set-off, or stay late to meet Night teams, to fully understand E2E performance and areas for improvement

  • Build a high-performing depot team — lead & inspire, develop and performance manage the team; ensure all levels receive training and are motivated; coach Managers to develop into company leaders

  • Own org design, staffing structure, and hiring for the site, including…