Head of Operations

About

MORI is a digitally native, omnichannel baby and children's brand headquartered in London. We exist to empower families to sleep better. We sell globally through our own DTC channels alongside major wholesale partners including Harrods, NEXT, John Lewis, Bloomingdale's and Nordstrom. Behind the brand is an increasingly complex supply chain spanning UK and US 3PLs, international freight, retail stores, ecommerce, wholesale and dropship.

As MORI continues to grow across channels, markets and product categories, ensuring our operations remain reliable, scalable and commercially effective is critical to the next stage of the business.

MORI is a digitally native, omnichannel baby and children's brand headquartered in London. We exist to empower families to sleep better. We sell globally through our own DTC channels alongside major wholesale partners including Harrods, NEXT, John Lewis, Bloomingdale's and Nordstrom. Behind the brand is an increasingly complex supply chain spanning UK and US 3PLs, international freight, retail stores, ecommerce, wholesale and dropship.

As MORI continues to grow across channels, markets and product categories, ensuring our operations remain reliable, scalable and commercially effective is critical to the next stage of the business.

We are looking for an experienced Head of Operations to own the performance and continued development of MORI's global operations, from placed purchase order through to final customer delivery. This is a hands‑on leadership role. You will lead a lean Operations team and our key external logistics partners, ensuring the day‑to‑day operation runs effectively while continually improving how we work as the business scales.

You will need to be comfortable getting into the detail when required, while also identifying risks and opportunities, setting priorities and leading longer‑term improvement. A key part of the role is ensuring Operations acts as a strong business partner across MORI, working closely with Commercial, Merchandising, Product, Marketing, Retail, Finance and Customer Care. You will report directly to the CFO, manage a team of three and oversee our UK and US 3PL relationships.

• Lead, coach and develop the Operations team, creating clear ownership and accountability.
• Act as the operational business partner across MORI, ensuring Operations is involved early in new retailer, channel, product and promotional initiatives.
• Own operational planning and readiness for key trading periods, particularly Black Friday/Cyber Monday and Christmas.
• Lead the monthly S&OP process and present operational performance, risks and recommendations to the leadership team.
• Lead strategic operational projects and drive cross-functional execution.

• Ensure MORI has the operational capacity, stock visibility, processes and contingency plans required to support planned sales volumes and promotional activity.
• Own operational readiness for Peak and other major trading events, working closely with internal teams and logistics partners.
• Translate commercial forecasts and trading plans into warehouse, fulfilment, packaging and logistics requirements.
• Identify emerging operational risks early and ensure appropriate mitigation or escalation.
• Establish clear operating rhythms and KPIs across the Operations function.

• Own the operational and commercial relationships with MORI's UK and US 3PL partners.
• Monitor and improve service levels, capacity, inventory accuracy and cost-to-serve.
• Translate commercial forecasts into warehouse, fulfilment, packaging and logistics requirements.
• Oversee international inbound freight, customs and freight-forwarder performance.
• Maintain strong controls around inventory accuracy across warehouses, retail, wholesale and consignment.
• Oversee final-mile performance and work with Customer Care and logistics partners to address recurring delivery issues.

• Ensure wholesale partners are fulfilled in line with routing guides, SLAs and compliance requirements.
• Oversee EDI processes and resolve…