Program Manager

Job Responsibilities

• Cost Management
  • Effectively and proactively plan, create and manage program-level budgets.
  • Accountable for accuracy of Empower cost and actuals based on the signed Statement of Work.
  • Monitor, manage and if applicable, communicate all push, pull, split etc. activity and how it impacts the overall program financials
  • Able to track project metrics, forecast future trends and manage change.
  • Support monthly P&L reporting with account team and regional management.
  • Accountable for Empower financial accuracy across all sub projects.
• Scope & schedule Management
  • Review and understand the scope of all projects under the program.
  • Ensure SOW reviews are performed for each project under the program.
  • Adequate understanding of the contract process, lead times and responsibilities.
  • Understand the implications of scope changes at the contract level, and impacts to the schedule and financials.
  • Ensure that a full schedule is established, documented and maintained weekly by the PM team for each project in the program.
  • Provide a plan on a page for the program and establish weekly project status and roll up program status reporting.
  • Be able to communicate, at a leadership level, the state of the overall program performance based on schedule and scope performance.
• Communication Management
  • Develop and execute an efficient internal and external strategy and plan for ensuring communication with all levels of management within the team.
  • Define the criteria and processes for managing and communicating escalations.
  • Ensure sub-project progress communication is aligned to approach, timing, and tool with the audience level.
  • Ensure sub-project Project Managers are working effectively with respectively Regional Management, Engineering Management, PMO Management, and Account Team to build strong working relationships built on trust and open communications.
• Risk Management
  • Monitor and report on risks, issues and situations that are impeding program progress
  • Take a proactive approach in addressing issues to avoid escalations
  • Responsible for ensuring all sub project risks and issues are reported in Empower, managed to resolution or closed
  • Responsible for including risk and issue status and escalation in regular governance reviews
• Stakeholder Management:
  • Ensure that appropriate stakeholder analysis is done across projects and that all key stakeholder requirements are included in the program Communication Plan.
  • Serve as program trusted advisor.
  • Regularly monitor stakeholder feedback and adjust communication plan as needed.
  • Demonstrates the highest-level of customer care and delight.
  • Responsible for determining and coordinating the sharing of resources among their constituent projects to the overall benefit of the program.
• Leadership
  • Responsible for development of a program strategy and plan and translate that to the delivering team.
  • Communicate effectively to key stakeholders with regards to the health and progress of the program.
  • Represent WWT's interest in a professional and effective manner - while still maintaining a trusted and respected relationship.
  • Communicate and lead in a way that Inspires and directs the team to a common goal.
  • Motivate and set reasonable and clear roles, responsibilities and objectives for the team to obtain the highest performance possible.
  • Use a proactive approach to problem resolution and conflict, takes charge and makes decisions when needed."

Education Level

Education Details

Req

Pref

And/Or

Bachelor’s Degree in Arts/Sciences (BA/BS)

Related Field

X

A combination of education, training and experience may be considered in lieu of a degree.

Experience

Req

Pref

A minimum of 5 years' progressive experience in a related field

X

Licenses/Certifications

Req

Pref

And/Or

Project Management Professional (PMP) certification through Project Management Institute (PMI)

X

• Thoroughly understands the programmatic approach (including global) and possesses the ability to build program structure.
• Excellent understanding of financial processes with the ability to create pro forma, track project metrics, forecast future trends and manage change.
• Excellent understanding of the…