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Complaints Lead: Customer-Centric Coach (Hybrid
Job in
London, Greater London, W1B, England, UK
Listed on 2026-08-23
Listing for:
Riverside-12e5e24d
Full Time, Part Time
position Listed on 2026-08-23
Job specializations:
-
Management
Client Relationship Management
Job Description & How to Apply Below
Riverside is seeking a Complaints Lead to manage a team of complaints professionals in London, delivering against objectives and maintaining high customer satisfaction.
You will coach, develop and coordinate the team, drive service improvements, and work with senior colleagues to embed a customer‑centred, evidence‑based approach in a hybrid working pattern (2 days a week in the London office).
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