Operations Manager Building Services

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A little bit more about your role...

The Operations Manager is responsible for managing day to day operational matters associated with their Discipline; you will support the Buildings Group Director in leadership of projects, and business performance.

The role of this Operations Manager is to embed a project culture around a technically robust and efficient delivery model, balanced with the need to satisfy client, staff and commercial expectations.

The Operations Manager will operate with moderate direct supervision from the Group Director and Operations Director. They will be expected to take appropriate action in all aspects of the role to meet the expectations of the business

• Support Building Services team by supporting and demonstrating a client and project centred culture and represent the business internally and externally as appropriate.
• Manage risk and opportunity through implementation of effective control and review measures.
• Operational overview/reporting and management on project, commercial, business risk and employee performance and development issues.
• Champion SHEQ (Safety, Health, Environment, and Quality) performance by promoting a positive culture, ensuring BMS (Building Management System) and policy compliance, supporting training and competency, and embedding SHEQ into project delivery and operational reviews.

• Responsible for the management and support of teams in day-to-day operational matters.
• Maintain an overview of workload, utilisation and associated resource requirements and work with team leaders as appropriate to ensure resources are fully utilised within technical capability.
• Support Project Management to ensure compliance with SHEQ management systems.
• Support and ensure the integration of UK wide best practice i.e. BMS, SHEQ.
• Ensure best practice relating to project reviews (technical and commercial).
• Interface with GCC (Gulf Capability Centre) and promote its effective use within the region.
• Ensure the correct level and complexity of reporting is in place to fit the business needs.

• Support effective implementation of commercial risk management controls, governance, reviews (bid, contract, project, business, etc), guidance and direction.
• Support collaboration and interface with the GCC commercial project management support team and ensure consistency of use and standard of commercial deliverables are maintained throughout the team over all projects
• Support budget / forecast build up at key touch points through the financial year.
• Ensure the correct protocol is followed when working on an intercompany basis across WSP UK and worldwide.
• Overview of monthly project portfolio financial performance and challenge exceptions with project leaders.
• Proactively encourage margin improvement within reason and challenge expectations with Project Directors and Project Managers
• Support Project Directors to achieve required levels of Project Reviews within each calendar month.
• Support Project Managers within the Horizon platform to troubleshoot and educate ensuring positive outcome for the business.

• Lead commercial performance and financial governance across major projects and frameworks, including oversight of project budgets, cost-to-complete forecasts, backlog management, working capital, profitability, and margin improvement initiatives to ensure delivery of business financial targets.
• Provide commercial leadership on client contracts and change management, supporting the negotiation, valuation, approval and recovery of variations, compensation events and contractual entitlements, whilst managing commercial risk and protecting project profitability.
• Drive robust project financial controls and assurance, overseeing forecasting accuracy, invoicing strategy, cash collection performance, contingency management, and financial reporting to ensure compliance with WSP governance requirements and audit readiness.
• Accountable for the commercial performance, financial governance and profitability of major projects and frameworks, ensuring effective management of revenue, backlog, cash flow, margins, working capital and project financial risk.
• Provide leadership and assurance on commercial strategy, contract management and change control, maximising recovery of variations, compensation events and additional services while protecting WSP's commercial position.
• Lead monthly…