Customer Retention Lead

Working for a leading telco with millions of customers, the Lead Customer Retention Manager will work to increase customer retention, reduce churn, drive upsell & cross-sell opportunities and ultimately increase revenue.

The Lead Customer Retention Manager will work cross functionally with teams across the whole business including the wider marketing team, data/analytics, finance and more. This is a strategic role, but needs someone who is just as comfortable executing as they are setting out the strategy.

The Lead Customer Retention Manager will have:

Lots of experience in a CRM / customer retention role at a subscription based business e.g. telco / telecoms, mobile, broadband, utilities, TV, entertainment, etc.

Experience reducing customer churn

Great analytical skills and data driven mindset

Strong stakeholder management and communication skills

Come from roles like Customer Marketing Manager, CRM Manager, Lifecycle Marketing Manager or similar

This is a great opportunity for a talented Lead Customer Retention Manager to join a company going through huge growth, with big opportunity for progression.

Lead Customer Retention Manager
70-85k + 20% bonus + benefits

London / hybrid