Community Host Manager

We are looking for an amazing day Community Host Managerto join our friendly team at Blackhorse Mills in London and act as the

face of the development with residents and visitors, displaying professionalism and a genuine care for the property.

Hey there! Ready to make a difference?

At urbanbubble, we believe cities should be vibrant, fun, and full of life. We’re all about creating welcoming communities where

people feel truly  you’re someone who loves making connections, providing top-tier service, and bringing positive

energy to everything you do, we’d love for you to join us as a Community Host Manager!

• Acting as the face of the buildingalongside the Community Hosts, displayingprofessionalism and genuine care for the property.
• Leadday-to-day activities toahigh standardto ensurea fantastic resident experience.
• Motivate and engage staff tocreatea high-performing team.
• Support the Assistant General Manager and General Managerto instil trust and confidence withour client.
• Be self-motivated to learn and improve performance, ready to becomean Assistant General Managerwhen the opportunity presents
• Act as a role model for the values and key behaviors outlined.
• Effectively line manage the Community Hosts by providing all the new starter onboarding, training and support needed for success, providing regular positive and constructive feedback by conducting monthly 121s acting as a coach and mentor
• Ensure all policies and procedures are followed, paying close attention to detail, and providing both positive and constructive feedback.
• Promote effective two-way communication and true engagement.
• Co-produce the rota to ensure adequate resource isplanned in advance.

itself.

• Support with deliveringaccurateand high-quality reporting by deadlines.
• Ensure Property Management Agreement KPIs are achieved.
• Provide sound operational recommendation sin a timely manner.

• Managetheproperty portal listings,create social mediacontentand scheduling,supportwithmarketingsuggestions and campaigns.
• Conduct viewings and manage anywalk inviewings or enquires.
• Submit applications to the central leasing team with the correct paperwork.
• Maintain
  100% fileauditcompliancee.g. inspections and resident accounts.
• Ensurethe Community Hostsare trained toconductleasingactivities.
• Keep our void days and occupancy levels in line with our KPI targets.
• Oversee the move in and move out process, ensuring(Standard Operating Procedures)
  SOPs are followedwhile providing a great
• Ensure post move in/move out admin isrecordedcorrectly andin a timely manner.
• Oversee and complete apartment inventories, utility meter reads, 3rdparty billing accounts management if applicable and depositarereturnedwithinSLA.

• Lead by exampleanddeliver great customer service.
  
  Ensure each team member meets the required customer service standard sand motivate staff to go above and beyond.
• Managethepropertyinbox andPMSby delegating and completingtasksina timely manner.
• Support the Community Hostswith general enquiries and complaintsas perourpolicies.
• Oversee resident services such as parcel management, key security, amenity bookings, car parkmanagementandhousekeeping cleans.
• Ensure all building administration is completed such as council tax and utility information.
• Ensure the daily checklist is completed by the Community Hostsand that a detailed handover is provided at the end of each shift.
• Assist with the organisation and planning of Resident events.
  
  Promote interaction of residents through socials, activities and encourage residents to utilise the communal spaces.
• Continuously improve service delivery by monitoring and responding to feedback,surveysand online portalsreviews. Meet resident review KPItargets for Homeviews and Google.
• Manage debt and arrears working closely with the finance support teams.
• To ensure that the buildings are properly resourced andserviced at all times, with any absences catered for and you will cover the reception desk when required.

• Work with the team to ensure maintenance requests arelogged andactioned promptlywithing SLAtargets, thatthe building meets high cleanliness and appearance…