Senior MAC Project Manager

Location: Greater London

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

We are looking for a Senior Moves, Adds & Changes (MAC) Project Manager for our Integrated Facility Management (IFM) business line embedded within our Amazon dedicated account team.

About JLLWe are JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.

If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. We’re focused on opportunities and want to help you make the most of yours.

Achieve your ambitions – join us at JLL!

Role Purpose The Senior MAC Project Manager provides regional operational leadership for 2 designated areas, with direct responsibility for people management, vendor management, cross-functional collaboration, and performance tracking and reporting. Working in close partnership with key stakeholders across the organization, the role drives team performance, develops talent, and ensures alignment with business  parallel, the position combines end-to-end project management, data management, and auditing across the MAC service line, ensuring accurate employee location data, timely floor plan updates, and delivery of concurrent projects ranging from small team moves to full building restacks in a fast-paced, high-volume environment.

The Senior MAC Project Manager reports to the MAC Lead within the Occupancy Planning and MAC organization.

What this job involves

Operations:

Oversee project prioritization, resource allocation, and performance evaluation for MAC specialists with the MAC lead.

Provide oversight and leadership on MAC operations, ensuring projects are delivered efficiently, on time, and within budget.

Ensure employee location data accuracy on Space & Occupancy platform, per KPIs.Manage relationships with move vendors, ensuring effective coordination with MAC PM and timely implementation. of vendor deliverables, maintaining quality control and adherence to internal policies and processes.

Plan and coordinate move projects when no MAC PM is available of varying scope and complexity.

Develop and execute tailored communication strategies for each project.

Plan and allocate resources in coordination with vendors and local facility management teams.

Manage locker asset inventories – capacity, assignments, and clear-outs during moves.

Coordinate move vendor deliveries and resolve issues in real time to ensure a flawless Day 1 experience.

Manage vendor relationships and project budgets, including quotes, invoice reviews, and spend tracking.

Distribute post-move surveys, document lessons learned, and close project records within defined timelines.

Perform timely floor plan audits and updates.

Handle MAC trouble tickets promptly per SLAs.Management:

Mentor and coach MAC Project Managers to enhance their skills, capabilities, and career development.

Provide training and development for MAC Project Managers while overseeing new joiner development plans.

Collaborating with MAC lead to conduct year-end performance evaluations and contribute to individual performance assessments.

Collaborating with MAC Lead to Manage escalations and resolve operational issues.

Man…