Manager, Services; Compliance

Diligent is seeking a Manager, Services (Compliance) to lead and support our Professional Services team, ensuring resources are effectively allocated, teams are fully utilised, and quality remains high across the customer journey.

This is a role for someone who thrives on developing people, driving operational excellence, and creating a consistently high standard of service delivery. You'll coach and mentor the team, lead recruitment and retention, and create development plans that build capabilities and support long-term growth.

At Diligent, our Managers, Services play a key role in how we deliver value to our customers. You'll drive internal initiatives, refine training to support product adoption, and continuously improve end-to-end processes and delivery practices. You'll also manage escalations and foster effective cross-regional collaboration to ensure a strong customer experience.

You'll be accountable for key operational targets, including utilisation, SLAs, CSAT/quality, and on-time timesheet submissions. If you're passionate about developing people, improving how teams work, and delivering high-quality customer outcomes, this is an opportunity to make a measurable impact across our Professional Services organisation.

This role operates on a hybrid model, with 50% office-based work required.

Please note that we are unable to provide visa sponsorship, so applicants must already have the legal right to work in the UK.

• Allocate resources across regions and ensure high-quality execution, keeping the team fullyutilizedagainst targets
• Ensure their direct reports deliver Professional Services as needed across the full customer journey and product enablement lifecycle
• Provide oversight and quality control for all services delivered by the team
• Coach and mentor team members on project management and customer enablement; participate in recruitment and retention; create individual development plans and grow people
• Propose, lead, support, and execute internal initiatives that benefit the broader team and business.
• Continuously refine training to drive product adoption and review end-to-end processes to implement ongoing improvements

• 2-3 years of proven ability to lead teams and manage people, fostering an inclusive, team-oriented learning culture
• 5+ years of experience working within professional services
• Strong resource planning and utilization management across regions, ensuring high-quality execution on customer delivery
• End-to-end delivery of Professional Services with solid project management and quality control skills
• Coaching, mentoring, performance management, and talent practices, including recruitment/retention and individual development plans
• Continuous improvement mindset: refine training to drive product adoption and review end-to-end processes to implement ongoing enhancements
• Customer-first orientation with sound escalation management, cross-functional collaboration, and consistent attainment of KPIs (Utilization, SLAs, CSAT, on-time timesheets)

• Ability to communicate effectively with senior Stakeholders

• Entity management experience
• Ability to improve processes using AI
• Ability to work within a global matrix organisation
• Previous experience of working within a GRC or SaaS environment

About Us

Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C‑Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.

At Diligent, we're building the future with people who think boldly and move fast. Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI, you'll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA, we…