Interim Head of Professional Services

Works With:

Customer Success,Support,Sales,Product and Engineering teams

Manages:

Hours:
37.5pw(9.30am–6pmMondaytoFriday)

Term:

Interim

Location:

London

Artlogicisaleadingtechnologyplatformfortheartworld.

Foundedin
1989,Artlogicempowersover6,000galleries,dealers,andartprofessionalsworldwidetostreamlinetheiroperationsandgrowtheirbusinesses.

The company’sintegratedplatformcombinesinventorymanagement,CRM,websites,sales,marketing,and paymenttools,everythingneededtorunamodernandsuccessfulartbusiness.

In2021,Artlogicwasacquiredbytechinvestors Cove Hill Partnerstoaccelerateinnovationandexpanditsglobalreach .Sincethen,thecompanyhasdoubledinsize,withemployeesacross

London,New York,Atlanta,andCapeTown.

Today,Artlogicisenteringanexcitingnewchapterthroughitsmergerwith Art Cloud ,anotherindustryleaderinarttechnology.

Together,thetwocompaniesareunitingcomplementaryplatformstobuildthemostcomprehensive,forward-thinkingsolutionfortheartworld.

ThiscollaborationbringstogetherdeepexpertiseacrossCRM,sales,marketing,inventory,payments,andAI-powered tools,empowering galleries,artists,andcollectorsworldwide.

Joining Artlogicmeansbecomingpartofagrowingglobalteamthatisshapingthefutureofhowartisbought,sold,and managed,bothonlineandinperson.

WorkingcloselywiththeVPofCustomersandwiderleadershipteam,youwillassessthecurrent

Professional

Servicesfunctionandimplementpracticalimprovementsacrosspeople,processes,customer journeys,project delivery,toolingandwaysofworking.

Youwillbuildonthedeepexpertisealreadywithin Migration Services and Design Studiowhilecreatinggreateralignment ,accountabilityandconsistencyacrossthefunction.

Professional Servicesplaysanimportantroleinsomeofthemostsignificantmomentsinacustomer'srelationshipwith

Artlogic.

Whethermigratingyearsofbusiness-critical data,deliveringanewwebsiteorsupportingacustomerthroughcomplexchange,youwillensurecustomersreceiveathoughtful,seamlessandconsistentlyhigh-qualityexperiencefromsalethroughdeliveryandhandover.

Youwillalsostrengthenthecommercialcontributionof Professional Services ,partneringcloselywith

Salesand Customer Successtoensureprojectsarescopedanddeliveredsustainably ,customerrisksareidentifiedearlyandopportunitiestocreateadditionalvaluearerecognisedandactedupon.

• Leadthe Professional Servicesfunctionthroughtransformation ,bringing
  
  Migration Services and Design Studiotogetherwithclearpriorities ,ownershipandwaysofworking.
• Assessandimprovethe Professional Servicesoperatingmodel ,project journeys,processes,governanceandtoolingtodriveconsistency,efficiencyandcustomeroutcomes.
• Buildontheexpertisealreadywithin Professional Services ,givingexperiencedspecialiststheclarity,autonomyandsupporttodeliverhigh-quality outcomes.
• Use customer,projectandoperationaldatatoidentifytrends,managerisksandopportunitiesandinformdecision-making.
• Establishconsistentmanagementrhythms,including one-to-ones,performance reviews,coachingandteammeetings.
• Leadtheteamthroughorganisationalchange,creatingclarityandmomentumwhileencouragingcollaboration,knowledgesharingandcontinuousimprovement.

• Owntheend-to-end Professional
  
  Servicescustomerexperience,ensuringprojectsaredeliveredtoaconsistentlyhighstandard,withinagreedscopeandtimelines.
• Strengthenthecustomerjourneyfromsalethroughdeliveryandhandover,establishingclearownershipandseamlesstransitionsbetween
  
  Sales,Professional Services and Customer Success .
• Actasaseniorescalationpointforcomplexorsensitivecustomersituations,balancingcustomeroutcomeswithcommercialandoperationalconsiderations.
• Ensurecustomerrisksaresurfacedearlyandmanagedeffectivelywith Customer Successandotherrelevantteams .
• Resolverecurringoperationalandcustomerchallengesatrootcause,embeddingsustainableimprovements.

• Assessandoptimise Professional Services operations ,includingprojectprocesses,customer journeys,tooling,automationandoperationalefficiency.

• Develop Professional Servicesasaneffectivepartnerto Sales ,Customer Successandthewider Customer organisation ,contributingtoretentionandlong-termcustomervalue.
• Partner with Salesoncomplexservicerequirements,project scoping,pricinganddiscountrequests,balancingcustomerneedswithsustainabledelivery.
• Identifyopportunitiesfor Professional Servicestosolveadditionalcustomerproblems ,deepenrelationshipsandcreatevaluebeyondindividualprojects.

• Leadandprovidesenioroversightofstrategic Professional…