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Head of Customer Experience & Service Transformation
Job in
Greater London, London, Greater London, W1B, England, UK
Listed on 2026-08-29
Listing for:
The Go-Ahead Group
Full Time
position Listed on 2026-08-29
Job specializations:
-
Management
Change Management
Job Description & How to Apply Below
The Go-Ahead Group seeks an exceptional Head of Customer Experience (General Manager) to lead the end-to-end delivery of our CX strategy across the Elizabeth line. You will shape information access, community engagement and service transformation, guiding a large, multidisciplinary team to deliver excellence every time.
You will drive customer-centric transformation, governance, and performance across multiple domains, including accessibility, customer information, and public engagement, while
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