Deputy Licensing Manager

• Collaborative

Residential Environmental Health | Islington Council

Islington Council is looking for a Deputy Licensing Manager to play a key role in delivering our high-profile property licensing programme. This is an exciting opportunity to help create safer, higher-quality homes for residents while leading a dedicated team responsible for regulating the private rented sector.

Working within the Residential Environmental Health Team, you will support the Licensing Manager in managing property licensing functions, ensuring applications are processed efficiently and consistently, and helping to tackle poor housing conditions and criminal landlord activity.

As Deputy Licensing Manager, you will:

• Support and deputise for the Licensing Manager.
• Manage and develop a team of Licensing Co-Ordinators, ensuring high performance and excellent customer service.
• Oversee the administration and regulation of HMO and selective licensing schemes.
• Make robust, legally defensible licensing decisions relating to applications, refusals, revocations, variations, and exemptions.
• Act as the team's specialist adviser on property licensing legislation, policies, procedures and IT systems.
• Respond to complex enquiries and complaints from landlords, tenants, managing agents and other stakeholders.
• Work collaboratively with enforcement colleagues to identify and address licensing breaches.
• Support the development of reports, performance data, and future licensing schemes.
• Monitor team performance, attendance, training and development needs.

We are seeking a motivated and knowledgeable professional who has:

• Experience of leading or managing a team and achieving performance targets.
• Significant experience working in a customer-focused environment, including dealing with landlords, tenants, letting agents and other stakeholders.
• Strong knowledge of property licensing under the Housing Act 2004 and associated regulations.
• Experience processing licence applications, including refusals, revocations, exemptions and payment administration.
• Excellent written and verbal communication skills with the ability to explain complex legal and technical matters clearly.
• Strong organisational and workload management skills.
• Excellent relationship-building and team working abilities.
• Experience maintaining accurate records and managing information in line with GDPR requirements.
• Strong IT skills, including Microsoft Office and specialist case management systems.
• Ability to use initiative, solve problems and contribute to service improvement.

At Islington Council, we are committed to creating a more equal future for everyone who lives and works in the borough. Our people are guided by our CARE values:

• Collaborative
• Ambitious
• Resourceful
• Empowering

You’ll be joining a forward-thinking team making a direct impact on housing quality, community wellbeing, and tenant safety across the borough.

We are committed to challenging inequality in the borough and as one of the largest employers we know that to look after the place and the planet, we have to look after our people. Our staff benefits include:

• Up to 31 days leave per year, increasing to 36 days after five years of local government service
• A range of flexible working arrangements to maintain a healthy work-life balance, as well as a 35-hour working week
• Learning and development opportunities to maximise your potential
• Competitive pay and a commitment to paying all staff the London Living Wage at minimum
• Excellent local government pension scheme
• Cycle to Work scheme and discounted gym memberships
• Local discounts from restaurants, shops, health and beauty therapists, and more!

Please note:

Priority will be given to those at risk of redundancy within Islington Council. Current employees who are part of the redeployment pool must meet the essential criteria for shortlisting to be prioritised.

We are dedicated to creating an inclusive and equitable workforce, where everyone is treated with dignity and respect. Our…