Head of Workplace and Facilities

We’ve signed up to an ambitious journey. Join us!

As Arrive, we guide customers and communities towards brighter futures and more livable cities, it isn’t a challenge just anyone could take on. Luckily, we have something to help us make it happen. Our people and our values. We Arrive Curious, Focused and Together. Just as our entire brand is inspired by the North Star, the shining light leading travelers to their destinations since time began, our values guide us.

They help us be at our best. For our customers. For the cities and communities we serve. For ourselves. As a global team, we are transforming urban mobility. Let’s grow better, together.

As the Head of Workplace and Facilities, you'll lead our team in managing all daily office, facility, and group business travel operations. Your mission is to ensure operational excellence across all our global offices, creating a productive, safe, and cohesive environment. You'll also be the system owner for key tools supporting these operations. This role involves leading strategic workplace projects, including office consolidation, to optimise our global footprint and deliver a consistent office and cultural experience.

Ultimately, you'll play a vital role in supporting our growth and contributing to our group sustainability goals, collaborating closely with stakeholders across the organisation.

• Develop and implement a comprehensive Office Workplace Design Concept playbook to ensure a cohesive, branded look and feel across all company locations that supports the global ways of working and our location strategy.
• Act as the primary Project Manager for significant workplace initiatives, ensuring robust stakeholder engagement (e.g., People & Culture, Internal IT, Finance, Legal) and adherence to timelines and budgets with the local project managers for each project.

• Manage physical security protocols and systems, supporting comprehensive documentation and ensuring effective risk mitigation strategies are in place.
• Spearhead essential support for ISO audits related to facilities and physical security standards working closely with Information Security, Internal IT, etc.
• Serve as the system owner for various workplace tools, including ticketing systems, desk booking platforms, and content management systems for internal communications (e.g., TV screens). This includes scaling out systems globally to maintain a cohesive experience across all locations.

• Lead, mentor, and develop a dedicated team of 20 people (Direct report 5 people) :
  Office Managers, Facility managers, Project manager and Group Travel Coordinators, fostering a culture of excellence, collaboration, and continuous improvement.
• As needed, oversee your team's support for the People & Culture department, particularly in the local coordination and execution of global company events and other culture-related initiatives.

• Act as the system owner for corporate travel management tools (e.g., Egencia, American Express GBT), ensuring optimal functionality and user experience.
• Champion the enforcement of the company's travel policy, actively seeking and proposing improvements to enhance efficiency, cost-effectiveness, and employee experience.

• Support the Sustainability team with annual data collection of the company's annual Greenhouse Gas (GHG) emissions reporting, collecting and analysing data related to Food & Beverages, Electricity, Rent, Office Interior (furniture, fixtures), Office Supplies, Postage and Business Travel.
• Provide critical input from a facilities perspective for the Double Materiality Assessment, supporting the company's compliance with the Corporate Sustainability Reporting Directive (CSRD).

Success in this role will be measured by:

• The successful execution of office consolidation projects on time and within budget.
• The seamless implementation of our new global travel booking system.
• Achieving measurable improvements in employee satisfaction scores regarding our office environment and facilities.