Senior Operations Manager​/Head Of Operations

Senior Operations Manager / Head of Operations Multi-Site QSR & Franchise Group | London to Midlands

We are working with an established, owner-led QSR and franchise business that is looking for an experienced Senior Operations Manager / Head of Operations to take ownership of its growing multi-site estate.

This is a genuine build and growth opportunity for an operator who wants to move beyond simply managing stores and take real responsibility for operational performance, people development, commercial results and future expansion.

Stores span from London through to the Midlands. Ideally, you will be based in London or within close proximity, with regular travel across the estate.

The business has a strong operational foundation, an experienced management team and a proven track record of year-on-year improvement.

The owners are now looking to step back from the day-to-day operation and appoint a senior operator who can become the key operational leader within the business, bringing greater structure, accountability and commercial direction across the estate.

With further acquisitions already in progress and longer-term plans to expand into additional sites and brands, this is an exciting time to join the business and have a genuine influence on its next stage of growth.

Take overall ownership of performance across the estate, including sales, labour productivity, food costs, service standards, delivery times and operational consistency.

Develop existing management teams, create a high-performance culture and set clear expectations around standards, performance and accountability.

Strengthen training, onboarding and management sign-off processes, ensuring managers are properly equipped and genuinely capable of leading high-performing restaurants.

Help shape the future operational structure as the business grows, including the development of Area and Multi-Site Manager capability.

Use data, reporting and operational insight to identify opportunities, improve underperforming locations and drive sustainable like-for-like growth.

Become the senior operational point of contact for the owners, providing clear reporting, commercial recommendations and confidence that the estate is being effectively managed.

You'll be expected to quickly understand the operation, identify the biggest opportunities and begin putting the foundations in place for the next stage of growth.

• Completing a structured operational review across the estate
• Assessing management capability, training and operational standards
• Identifying underperforming locations and implementing improvement plans
• Introducing stronger training, development and sign-off processes
• Building a strong working relationship with the existing Regional Manager
• Developing the future operational structure
• Taking increasing ownership of the day-to-day operation from the owners
• Creating greater consistency across the estate as the business continues to expand

We're particularly interested in speaking with experienced Area Managers, Regional Managers, Operations Managers or Senior Multi-Site Operators who have:

• Strong multi-site leadership experience, ideally within QSR, hospitality, food-to-go or franchising
• Experience man