Neighbourhood Services Officer

We have a fantastic opportunity for a Housing & Neighbourhood Services Officer to join Ark on a 2 year fixed-term contract. The purpose of this post is to provide high quality, customer focused housing and estate management services across our North area neighbourhoods covering Aberdeenshire, Aberdeen and Moray. The location for this role is flexible within these areas, and the office base will be agreed in line with the successful candidate's home location.,

• The end-to-end void process, which includes carrying out a pre inspection before a tenant moves out and working closely with Ark's voids contractor to ensure properties meet Ark's lettable standard and re-let within target times.
• Tenancy management, which includes conducting new tenancy and settling in visits, responding to requests to succeed to, terminating tenancies, dealing with suspected abandonments, anti-social behaviour and neighbour disputes, income management, all in accordance with our policies and timescales.
• Neighbourhood management, ensuring a high quality, safe and secure environment for our customers.
• Tenant participation and engagement.
• Overseeing property repairs.

The Housing & Neighbourhood Services Officer reports directly to the Neighbourhood & Partnership Manager in Aberdeen.

• A Chartered Member of Institute of Housing, Minimum Level 3 CIH Certificate in Housing Practice or equivalent proven track record in Housing.
• A fundamental understanding of the impact of changes in Housing legislation to ensure ongoing compliance.
• Knowledge of the Regulatory Framework in which Ark operates.
• Experience of using Housing IT software.
• Access to a car and driving licence. Flexible Working Times
  - Not a 9am - 5pm person. Ark allows you to flex your start & finish time in agreement with your line manager.
• Employee Assistance Program
  - Ark Employee Assistance program (EAP) gives all employees access to counselling sessions. There is also support available through weekly webinars and the EAP Website & App.
• Employee Discounts
  - Employee Discounts Portal with 1000s of discounts on your favourite brands including Supermarkets, Cinema Tickets, Gym Membership and Holidays.
• Annual Leave Buy & Sell Scheme
  - Employees have the option to sell or buy additional annual leave, up to a maximum of 5 days (or 1 working week for part-time staff) per year.

• Up to 36 days paid holiday per year pro rata
• 4% Contributory pension scheme
• Cycle to Work Scheme