Team Lead, Event Production

Building a Brand Starts with a Story

FIRST is a leading global brand experience agency providing Content Creative Digital Technology Management & Delivery and Data & Insights services. For 30 years we have utilized three flexible delivery models:
Embedded teams Corporate Campus operations and a Full-Service Agency.

Managing over 37000 events & projects annually across 110 countries FIRST serves 130 brands specializing in Fortune 500 companies within the Financial Services Technology Healthcare Media and Professional Services sectors. FIRST is part of the broader Encore family of companies. Encore is a global leader in event production and technology.

Consistently recognized for excellence recent honors include 2026 Chief Marketer Agency of the Year the Ad Net Zero Award for sustainability and more.

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What You Would Get To Do

In this capacity the ideal candidate would represent the FIRST brand as an implanted team member for one of our Solutions accounts in a well-known technology company and assume the role of Team Lead. This position is ideal for someone with strong technical production experience in the event industry who can assume a management role within an organization. This role will be responsible for leading the technical production elements for high-profile events in addition to directly managing team members on the account to ensure delivery of high quality events.

Youll liaise with FIRST teams and our client on a daily basis.

For events the goal is to provide a seamless technology experience to all attendees press and partners as well as create a more efficient and reliable technical environment for event staff and vendors.

Your Contributions

• Lead on all aspects of on-site service delivery which includes developing processes maintaining client relationships and driving innovations and efficiencies
• Generate detailed reporting to provide insight on the health of studios space utilization finances staffing and client satisfaction
• Partner with Production leadership to ensure SOPs are executed to the desired standards and that all risk is identified in a timely manner
• Manage FIRST team members which could include; specialists technicians and freelancers at this facility
• Partner with Production Leadership to ensure all technically complex and high profile events are executed flawlessly
• Coordinate with stakeholders across teams and service lines to ensure the seamless execution of events
• Coordinate with the Experiential AV and Multimedia team to ensure the flawless delivery of content on experiential displays (NYC only)
• Provide technical operational and production support to a number of on-site meeting spaces
• Work closely with clients to establish A/V and staging layouts as well as budgets for events
• Staff administer and maintain event calendar for FIRST team members
• Oversee workload of team ensuring day-to-day understanding of capacity/pressure points and assisting/offering guidance on teams events where required
• Manage vacation schedules coordinate team presence in office to ensure ample coverage and review all T&E reports
• Liaise with Regional Lead & other Team Leads to schedule and execute monthly meetings with the FIRST team on the account
• Partner with FIRST People & Culture on all company initiatives recruiting and employee relations matters
• Oversee the on-boarding & training/off-boarding process for all employees on the account
• Liaise between FIRST internal departments Site Leads clients and the implanted FIRST team
• Manage client expectations on production issues
• Liaise across different levels within the immediate team the clients organization and third-party vendors
• Advise on best options and set up for venues
• Participate in creative team brainstorming sessions
• Identify new and…