SVP of Communications Zilch

Zilch is a payment tech company on a mission to create the most empowering way to pay for anything, anywhere. Combining the best of debit, credit and savings, we give our customers the option to earn instant cashback or spread the cost of pricier purchases, completely interest free and with no late fees. Pretty great, right?

We started in 2018 with a small team and a big dream - to make credit accessible to all. Since then, we've achieved double unicorn status and taken on more than 5 million customers. There are some exciting projects coming up and we’ve got big growth plans.

Want to join us?

We’re looking for a world-class SVP of Communications to lead and elevate Zilch’s global narrative as we enter the next phase of hyper-growth. This is a defining leadership role responsible for shaping Zilch’s reputation, driving strategic influence across media, government, and industry, and serving as a senior external spokesperson for the company. The ideal candidate is a strategic communications executive who has run an in‑house function, ideally with blended agency experience, and thrives at the intersection of government, media, and regulated industries.

They will operate comfortably in fast-moving and highly regulated environments (fintech experience a strong plus). This role partners closely with the Chief Executive Officer and Zilch’s executive team and has direct impact on our global communications strategy across London, Poland, and beyond.

Define and lead the development and execution of Zilch’s global communications strategy across external, internal, policy, and corporate comms.

Hold ultimate accountability for the performance and resource allocation of the Communications division, driving sustainable value through strategic planning, budgeting, forecasting, and informed operational decision-making.

Act as a senior ambassador and external spokesperson for Zilch across media, government, partners, and industry forums. Shape Zilch’s long-term narrative and reputation at the intersection of fintech, regulation, and consumer outcomes. Define and drive the Communications roadmap, ensuring clear communication of objectives, realistic goal-setting, timely delivery, and agile adaptation as priorities evolve.

• Leverage a deep personal network across media, policymakers, regulators, and industry stakeholders to drive influence and ensure Zilch’s voice is front and centre.
• Navigate complex communications landscapes where government, regulation, and media converge.
• Manage high-stakes media relations, issue management, and crisis communications with speed, clarity, and authority.

• Build, lead, and scale a high-performing in-house communications function by hiring, coaching, and developing top-tier talent; demonstrating strong resource management; making data-driven hiring recommendations; and ensuring the efficient, productive deployment of team capabilities.
• Oversee agency relationships, ensuring world-class execution and value.
• Ensure communications are aligned with business goals, product launches, partnerships, regulatory milestones, and commercial strategy.

• Partner with senior stakeholders (Marketing, Compliance, Product, Legal, Finance, Leadership) to drive integrated campaigns, announcements, and policy initiatives.
• Coordinate communications around financial models, KPIs, and performance, generating clear management reports.
• Identify and drive efficiencies, improvements, and structural enhancements across communication workflows and processes.

• Lead communications strategy across regulated environments, anticipating issues and shaping proactive…