Third Party Supplier Oversight Manager

Third Party Supplier Oversight Manager

Please note this position is based in London and the successful candidate’s contractual location will be London; other locations cannot be considered.

At Aviva Investors, our expertise is in matching the right investment approach to each client’s unique needs. As the global asset management business of Aviva plc, we bring together our broad investment capabilities to deliver client-focused solutions worldwide. Managing £255 billion in assets, our 1,000-strong team across nine countries is brilliantly connected, collaborative and focused on delivering outcomes that truly matter.

Working together and acting responsibly are central to how we operate. We take time to understand what our clients want to achieve and design solutions that last, strengthening every portfolio with diverse perspectives and integrated thinking. Our long track record in sustainable investing reflects our commitment to doing the right thing for clients and communities alike. Everyone at Aviva Investors plays a part in creating an exceptional client experience.

With the scale and influence to make a real difference, we take our responsibility seriously. Join us and you’ll find an inclusive, supportive environment where your contribution is valued, high performance is recognised and you’re empowered to shape your development. We are recruiting a Third Party Supplier Oversight Manager to join our Chief Operating Officer team. This is a great opportunity for someone with experience of managing third-party suppliers, service performance and contractual governance within a complex organisation.

Reporting to Paul Brady, you will manage key supplier relationships supporting our Private Markets business, ensuring outsourced services meet contractual requirements, deliver value and operate within an effective risk and governance framework. With a global remit spanning operations, transformation and technology, our Chief Operating Officer team helps ensure an exceptional client experience. Whether it is optimising key processes, managing relationships with strategic partners, launching innovative new products or onboarding clients seamlessly, every project is an opportunity to drive efficiency and innovation at scale.

You will manage the day-to-day relationships and contractual governance arrangements for outsourced Private Markets service providers, including private markets provider(s) and other partners. You will monitor supplier performance against agreed service levels and key performance indicators, oversee queries and issues, and work with internal service leads to identify and resolve emerging concerns. You will also ensure supplier risks and controls are managed effectively, invoices and service credits are handled accurately, and appropriate governance reporting and meetings are in place.

Through continuous improvement and constructive supplier engagement, you will help improve service quality, manage costs and deliver lasting value for Aviva Investors and its customers.

• Experience managing third-party supplier relationships, contractual governance , operational oversight and service performance within a complex Financial Services environment.
• This should include oversight of outsourced operational services, governance forums, control environments, service reviews and issue-management processes.
• Backgrounds in loan servicing, banking, Private Markets/Real Assets, fund control or fund accounting would be highly desirable.
• Strong understanding of supplier management frameworks, including service-level agreements (SLAs), key performance indicators (KPIs), supplier invoicing, contractual rate cards, service credits,…