Senior Director, Field Service

Salesforce is seeking a Senior Director, Agentforce Field Service to serve as a strategic leader within our Field Service organization. In this role, you will drive the vision, growth, and execution of Salesforce’s Field Service business across enterprise customers, strategic initiatives, and global go-to-market programs.

As a senior member of our Field Service leadership team, you will partner closely with Product, Engineering, Sales, Customer Success, Professional Services, and Executive Leadership to accelerate the adoption of Salesforce Field Service, Agentforce, AI-driven operations, scheduling optimization, asset management, and mobile workforce solutions.

You will lead a collaborative team of Field Service specialists and solution leaders, driving business growth through technical excellence, customer advocacy, executive engagement, and market leadership. This role requires a unique combination of strategic business acumen, field service domain expertise, technical leadership, and organizational influence.

What You Will Do

Strategic Leadership

Define and execute the long-term strategy for Field Service growth, market expansion, and GTM execution.

Collaborate with Product Management and Engineering leadership to influence roadmap priorities based on customer requirements, market trends, and competitive intelligence.

Act as the executive sponsor for strategic customer engagements and transformational programs.

Establish operational frameworks that provide clear visibility into pipeline health, strategic opportunities, customer adoption, and organizational priorities.

Drive cross-functional alignment across Sales, Product, Engineering, Customer Success, and Partner organizations to deliver unified customer experiences.

Go-To-Market & Solution Leadership

Lead the technical solution strategy and execution for our most complex and strategic Field Service opportunities.

Support enterprise sales teams in translating complex business challenges into clear outcomes using Salesforce Field Service and Agentforce solutions.

Facilitate executive-level customer workshops, value assessments, and digital transformation discussions.

Position Salesforce as the strategic platform of choice for field operations, service delivery, workforce optimization, and asset-centric service organizations.

Evangelize the adoption of AI-powered service workflows, intelligent scheduling, agentic automation, and predictive operations.

Technical & Domain Expertise

Serve as a key subject matter expert for Field Service Management (FSM), scheduling optimization, asset management, and mobile workforce solutions.

Provide strategic guidance on enterprise-scale architectures, technical due diligence, and risk assessments.

Guide teams through complex technical decision-making and solution-scoping processes.

Oversee the development of scalable solution frameworks, best practices, and customer success methodologies.

Stay ahead of emerging market trends, competitive developments, and AI innovations within the field service ecosystem.

People & Organizational Leadership

Build, develop, and mentor a collaborative, high-impact team of Field Service specialists, consultants, and solution leaders.

Foster an inclusive culture of accountability, continuous learning, and customer-centric innovation.

Provide strategic clarity to enable teams to execute effectively in a dynamic and evolving business environment.

Develop future leaders within the organization through intentional coaching, sponsorship, and career pathing.

Required Qualifications

Extensive experience: 10+ years in enterprise software, SaaS, solution engineering, product strategy, technical consulting, or related technical pre-sales leadership roles.

Proven track record of leadership (typically 6+…