Service Delivery Manager - Security Clearance required

At Appvia, we’re on a mission to enable companies to deliver apps in the public cloud with ease and security in mind… to continue our growth trajectory we’re looking for a specialist Service Delivery Manager to join the team managing the platform support function for an AWS based cloud platform for our flagship public sector client.

Our mission is to enable every company to deliver apps in the cloud. We dedicate ourselves to building a cloud infrastructure layer that allows platform engineering teams to manage, monitor and update with ease - at the same time, offering devs the flexibility to deploy their apps in the cloud without a hassle. We are passionate about driving value to our clients and have a desire to make their organisation succeed.

This role offers you the opportunity to join an exciting, fast-paced environment working hard to deliver ministerial commitments for the benefit of our client and the public. As the Service Delivery Manager, you take a lead role and will be a key decision maker, liaising with the most senior internal and 3rd party stakeholders who are involved in some of the most cutting‑edge skills and topics within information technology.

You will have a strong background and extensive experience in IT Service Management. You will enjoy working in a fast‑paced environment and use your expertise to direct, advise and support your team to deliver high‑quality services. Using your strong knowledge of Service Management and stakeholder management skills, you will effectively influence change within one of the largest government organisations.

You will interface with Service Architecture & Transition, Service Operations & Programme Portfolio colleagues to assure the delivery of the services you are accountable for. You will also engage with wider teams and stakeholders to manage opportunities, risks and escalations, ensuring the quality of the service being delivered meets the business needs.

• Initial conversation with our Talent Acquisition Manager
• Interview with Appvia Leadership & Hiring Manager
• Final - Client Interview

You must either hold active SC, or be eligible for SC:

• To have resided in the UK for at least the last 5 years.
• Have no criminal records.
• Have no financial irregularities.

Note: This is an urgent requirement for a public sector client and will require ACTIVE Security Clearance.

• Ensuring that the customer receives the highest level of service from the Enterprise Services teams and managed suppliers.
• Identifying appropriate internal and external suppliers to deliver services, working with them to agree the approach based on the defined outcomes.
• Effectively engaging with senior stakeholders, both internal and external, to ensure alignment and to manage challenges and escalations from the Service Management teams.
• Having accountability for initiatives that will drive continuous improvement across customer services, whilst protecting the integrity of existing services.
• Making decisions regarding cost reductions and opportunities based on supplier financial performance, subsequently managing suppliers to deliver accordingly.
• Acting as the main escalation point for the wider Service Management team, engaging relevant stakeholders in resolution activities.
• Identifying, managing and escalating service risks appropriately.
• Demonstrating leadership qualities by mentoring and line managing members of the Service Management community, supporting them to perform to their full potential and driving succession planning.
• Maintaining a working knowledge of projects and change programs both in the pipeline and in delivery with respect to the specific customer organisation.
• Working effectively with stakeholders at all…