Head of Sustainable Operations, EMEA

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work.

Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to empower you to shape a brighter way forward so you can thrive professionally and personally.

The Senior Director, Sustainable Operations will play a crucial role in creating and leading a strong Workplace Management Sustainable Operations team across the geography, as well as with JLL largest enterprise clients. The role oversees a regional team of approximately 50 (and growing) sustainability professionals that will deliver Sustainable Operations products, solutions and tools for a wide variety of real estate clients.

This role will have operational oversight of client accounts. This team oversees 30+ clients sustainability programs that range from data and reporting to fully outsourced sustainability teams. This role is a part of the Technical Services and Sustainable Operations (TSSO) Workplace management team at JLL.

• Develop and deliver, together with the Global Head of Sustainable Operations and the other Regional Heads, the Global Sustainable Operations strategy & business plan.
• Input into the design and implementation of the global platform delivery model that will meet client needs, delivery and quality targets.
• Work in partnership with Strategic Account executives to develop account delivery plans to support client retention, cross selling, client satisfaction, and account growth.
• Partner with TSSO leadership and platform team on the development of an innovative Sustainable Operations product strategy for the responsible region and/or Market Vertical.
• Create a solution-oriented environment whereby the team is consistently seeking to identify leading edge best practices focused on delivering value to the client while working within the process requirements of the account and JLL.
• Partner with Client-Facing and Sales teams to ensure that appropriate renewal strategies are in place.
• Drive consistency of delivery of Sustainable Operations across the region including reporting requirements, policies and procedures.
• Collaborate with Sustainable Operations Excellence to implement guidelines/tools for and monitor performance of client satisfaction.
• Partner with Sustainable Solutions Lead and Sustainable Operations Growth team to co-create a business growth strategy for the regional practice.
• Enable a commercially minded leadership team that identifies business growth opportunities with their respective clients and/or services.
• Lead existing team of sustainability practitioners and grow the organization in lock‑step with our rapid growth trajectory and increasing client demand.
• Develop a culture focused on clients, people and teamwork, accountability,…