General Manager- Facilities Management

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management to serve commercial real estate needs of its clients worldwide. With services, insights and data that span every dimension of the industry, we create solutions for clients of every size, in every sector and across every geography.

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are seeking a highly experience General Manager
- Facilities Management, to join our team in London for our highly regarded global client. Join our team and be part of a world leader that values expertise, innovation, and excellence. You'll have the chance to work with a globally recognized brand, collaborating with talented professionals and delivering top-notch workplace services.

The candidate will be responsible for oversight of in-house facility and amenity management, including Engineering, Conference Services, Concierge and Health and Safety. There is additional global support leadership in a variety of other disciplines. Handling of staff recruitment, training and overseeing the service excellence quotient will be one of the prime responsibilities. The ideal candidate will demonstrate stellar communication skills, innovative thought process, and ethical disposition.

• Strategic and operational leader, driving all Workplace Experience teams & programs, ensuring smooth operations and truly exceptional service delivery.
• Direct other department heads to develop and implement strategies to enhance employee and colleague satisfaction.

• Builds a cohesive, diverse team dedicated to ongoing improvement of business operations.
• Manage day-to-day operations
• Creates, communicates and monitors the vision, mission, strategy, objectives, business plan, budget, policies and operating plans for assigned responsibilities and leads with empathy.
• Serves as a change agent for business improvements.
• Develops buy-in and support for new initiatives and processes working with senior executive stakeholders.
• Provides effective presentations to global leadership, employees, prospects/clients.
• Engages in other outside activities consistent with the company's and the client's responsibilities to the community and the industry.
• Leads by example to earn respect and trust of peers, employees and clients.
• Clearly supports others by providing honest, open, two-way communication.
• Implements or directs the implementation of programs that meet corporate goals and objectives.
• Foster a culture of teamwork, professionalism, and continuous improvement among team members.

• Ensure that all visitors/colleagues receive personalized and exceptional service throughout their stay in all workplaces.
• Monitor colleague feedback and reviews, promptly addressing any concerns and implementing measures to enhance colleague satisfaction.
• Lead by example in maintaining high standards of professionalism, attention to detail, and customer service.

• Prepares short and long-range strategic plans, priorities, objectives, and the annual budgets.
• Responsible for meeting the financial goals and expense management for assigned areas.
• Possess advanced financial skills and knowledge to review the complex financial reports prepared by others and to make recommendations to executives that impact the line of business.
• Effectively understands and oversees financial accounting and reporting, identifying mid-year trends and reforecasting as indicated.
• Has account wide KPI accountability and leadership to foster successful outcomes.

• Support the recruitment, selection, and onboarding of key managerial positions…