Technical Account Manager

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If you're looking to step up your career, JLL Workplace Management is the perfect professional home. At JLL, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing workplace and facilities management initiatives. You'll also make long-lasting professional connections through sharing different perspectives, and you'll be inspired by the best.

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Role

Location:

Multiple Locations Role

Purpose:

Provision of all-round engineering support, maintaining the systems within the London and regional portfolio and mobilising new contracts as they arise. Have a detailed understanding of all new or current Building Services systems and contingency procedures within the buildings and complying with the Health & Safety/building codes of practice. It is the Contract Delivery Manager’s responsibility to manage the engineering teams, to act as a co-ordination point for the day-to-day activities on the portfolio between the team, specialist service partners and Project works, ensuring that the conduct of all personnel under their control is safe, professional and conscientious.

Responsible for ensuring that all activities (PPM, reactive tasks and breakdowns) within their portfolio are known and that they are being carried out with due regard to Health and Safety, maintaining the 100% uptime criteria. Also responsible for ensuring the manning levels are maintained. Maintain excellent standards of response to plant failures, completion of assigned work and ensure any abnormal operating conditions and housekeeping issues are dealt with proficiently.

• Develop and keep excellent client relationships at all levels.
• Plan, co-ordinate and execute quarterly business reviews (Q ) for their region.
• Act as Point of escalation for all engineering matters in their region, working closely with the Senior FM’s.
• Build and oversee audit and quality management procedures for all areas of the contract delivery, working closely with the Property and Engineering team to close out any audit actions that arise. Act as POC/support for site engineering audits.
• Oversee the Planned and Reactive maintenance for all assets identified within the clients CAFM system in accordance with an agreed maintenance regime with the client. Ensure all sub-contractors are pre-qualified to complete the required works.
• Work closely with the Engineering Managers to undertake analysis of PPM and asset information, to identify opportunities that will create efficiencies/cost saving in delivery and/or increase baseline growth to contract value, through extra services/offerings.
• Support the Engineering Managers ensuring all compliance is up to date. Act as POC for all site compliance logs books, ensuring that log book is updated and ensure that all logbooks are immediately available for inspection. Be point of contact for ensuring that all premises Risk matters are closed off withing the required times.
• Ensure Engineering Managers co-ordinate the required…