Head of Learning & Development; L&D

The Role…The Head of Learning & Development (UK Operations and Support functions) will set the strategic vision for organisational learning across the region, creating a culture of lifelong development that enhances capability, strengthens leadership, and prepares the business for the future.

The Role…The Head of Learning & Development (UK Operations and Support functions) will set the strategic vision for organisational learning across the region, creating a culture of lifelong development that enhances capability, strengthens leadership, and prepares the business for the future. This role will oversee the full spectrum of the employee development lifecycle — from talent frameworks and assessment to development planning, succession management, performance optimisation, and feedback.

With responsibility for leading a regional L&D team and working closely with senior stakeholders, the role will ensure alignment with global people strategy, while tailoring initiatives to meet the evolving needs of the UK & EU business, including driving innovation and embedding new technologies such as AI to transform the way we learn and work.

• Define and champion the L&D strategy for UK with the People Director, aligned with business objectives and the global people agenda.
• Embed a culture of continuous learning, growth, and adaptability across all levels of the organisation.
• Anticipate emerging business and industry skills needs, integrating them into workforce planning and learning solutions.

• Collaborate with teams to curate a bespoke graduate programme that can be scaled and rolled out across all regions of the business
• Project budgeting requirements and create solutions for constraints that may impact delivery.
• Focus on apprenticeships, graduate programme, management in training and internships.

• Design and implement regional Talent Framework, ensuring clarity around capabilities, behaviours and growth pathways.
• Oversee talent assessment and development planning processes, enabling employees and leaders to identify and close capability gaps.
• Partner with Head of L&D EU, HR and Leadership teams to ensure robust succession planning and sustainable talent pipelines.
• Implement and manage 360 feedback processes to support leadership self-awareness, development and high-performance.

• Drive the design and delivery of leadership development pathways, through programmes such as MIT and leadership apprenticeships, to strengthen manager and leader capability
• Design and launch a global mentorship programme that promotes cross-regional knowledge sharing, leadership readiness and inclusive growth.
• Oversee the Manager in Training (MIT) programme, ensuring consistency, quality, and alignment with business needs across regions.
• Lead learning initiatives for support office teams, including AI and digital transformation, to build future-ready skills across the business.

• Act as a trusted advisor to senior leadership, providing insights into talent development, organisational capability and succession planning.
• Build strong partnerships with functional leaders to align learning initiatives with business objectives.
• Collaborate with global L&D peers to shape global strategy while tailoring solutions for regional needs.
• Represent Soho House externally with training providers, universities and professional bodies to enhance our learning offering and employer brand.

• Directly lead and develop a regional L&D team (3 L&D Managers in the UK), ensuring delivery excellence and consistency.
• Coach and mentor L&D managers, creating a high-performance culture and supporting…