Regional Operations Manager

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Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. If you're looking to step up your career, JLL Workplace Management is the perfect professional home. At JLL, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing workplace and facilities management initiatives.

You'll also make long-lasting professional connections through sharing different perspectives, and you'll be inspired by the best. We're focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL Workplace Management!

Regional Operations Manager – PFI Sector

Position Overview The Regional Operations Manager is responsible for overseeing the operational delivery of multiple PFI (Private Finance Initiative) contracts across a designated geographic region. This role ensures consistent service excellence, contract compliance, financial performance, and client satisfaction across all assigned facilities within the PFI portfolio.

Key Responsibilities Operational Management Oversee day-to-day operations across multiple PFI sites, ensuring delivery of all hard and /or soft facilities management services in accordance with contract specifications and output-based performance requirements. Monitor service delivery standards, conduct regular site inspections, and implement corrective actions to maintain compliance with PFI payment mechanisms and performance deductions frameworks.

Contract Compliance & Performance Ensure full adherence to contractual obligations, output specifications, and KPIs across the regional portfolio. Manage performance monitoring systems, coordinate response to non-availability deductions, and maintain comprehensive compliance documentation for authority representatives and lenders' technical advisors. Prepare regular performance reports demonstrating achievement against availability and performance metrics.

Financial Management Manage regional P&L responsibility, controlling operational budgets, lifecycle replacement programs, and PPM schedules to optimize financial performance while maintaining service standards. Work with finance teams to forecast expenditure, manage variations, and ensure accurate cost allocation across the portfolio. Balance short-term operational costs with long-term lifecycle obligations inherent in PFI structures.

Client & Stakeholder Relationship Management Serve as primary operational contact for procuring authorities, managing regular contract review meetings, addressing escalations, and maintaining productive partnerships with public sector clients. Coordinate with SPV (Special Purpose Vehicle) boards, equity investors, and funders as required, representing operational performance and investment requirements.

Team Leadership & Development Lead, mentor, and develop site-based facilities managers and operational teams across the region. Conduct performance reviews, identify training needs, and build capability to deliver complex PFI requirements. Foster a culture of service excellence, innovation, and continuous improvement.

Health, Safety & Compliance Ensure rigorous H&S standards across all sites, maintaining compliance with CDM regulations,…