Facilities Team Leader

Location: Greater London

Soft Facilities Team Leader
Bethlem Royal Hospital
South London and Maudsley NHS Foundation Trust (SLaM)
Band 4 £ 15.60/hr (Weekdays), £19.67 (Saturdays) & £23.74/hr (Sundays)
4 days on / 4 days off - 7am–7pm
Temporary vacancy until March 2027

South London and Maudsley NHS Foundation Trust is looking for an experienced and motivated Soft Facilities Team Leader to join our Site Services team at Bethlem Royal Hospital.

This is a hands-on operational leadership role, responsible for the day-to-day management, supervision and coordination of a 24-hour Facilities Service supporting staff, patients and visitors. You will lead and develop a team of Facilities staff, working closely with the Facilities Manager and other Team Leaders to ensure services are safe, efficient, professional and responsive.

Key Responsibilities

* Lead, supervise and develop Facilities staff, including training, supervision, appraisals, absence and performance management.

* Plan and coordinate operational services including security, portering, reception, transport, mail, waste management and emergency response.

* Manage staff rotas and E-Roster, ensuring appropriate service coverage and accurate payroll information.

* Monitor service performance, resolve operational issues and maintain high standards of customer service.

* Manage departmental vehicles, equipment and assets, ensuring they are safe, maintained and fit for purpose.

* Promote a strong culture of health and safety, including risk assessments, fire safety, incident reporting and emergency procedures.

* Train staff and ensure agreed standards, policies and procedures are understood and maintained.

* Produce reports, analyse service data and support continuous improvement and value-for-money initiatives.

* Work collaboratively with clinical teams, Estates & Facilities colleagues, contractors and other stakeholders.

* Take a hands-on approach when required, including undertaking lifting and manual handling duties to maintain safe service levels.

What We're Looking For

You will have proven supervisory or management experience, with the ability to lead, motivate and develop a team and achieve positive results.

You will also have:

* GCSE/GCE or equivalent in English and Maths.

* A full driving licence, including a PSV licence or equivalent where applicable to the site.

* A valid SIA licence, including CCTV.

* Excellent written and verbal communication skills.

* Experience of supervising or managing a team.

* Good working knowledge of Microsoft Office packages.

* An understanding of Health & Safety legislation relevant to Facilities operations.

* The ability to train others and set, monitor and maintain professional standards.

* The ability to influence, make decisions and resolve operational issues effectively.

* The physical ability to undertake lifting and manual handling duties as required.

About The Service

The Site Services team provides essential 24-hour facilities support across SLaM's extensive estate of approximately 260 buildings across five boroughs. Although primarily based at Bethlem Royal Hospital, the role may require occasional travel or deployment to other Trust sites to meet operational requirements.

This is an excellent opportunity for an experienced Facilities professional who enjoys leading people, managing a busy operational service and making a tangible difference to the quality, safety and experience of patients, visitors and staff. If you are a proactive, organised and hands-on leader looking for your next challenge, we would like to hear from you.

About the Trust

At South London and Maudsley NHS Foundation Trust we provide the widest range of NHS mental health services in the UK. We also provide substance misuse services for people who are addicted to drugs and…