Service Development Manager

Join NHS Blood and Transplant (NHSBT) and help shape the future of specialist patient services across England and Wales. As a Service Development Manager within Therapeutic Apheresis Services (TAS), youll play a vital role in delivering improvements that support patients, colleagues and healthcare partners. Working as part of the TAS Management Team, youll lead national programmes that introduce new technologies and services, improve ways of working, standardise best practice and strengthen service performance.

This is an opportunity to make a meaningful contribution to a service that changes lives, while working with experts across NHSBT and the wider NHS. If you thrive on leading change, solving complex challenges and influencing service improvement at a national level, this role offers the chance to contribute, learn and progress in an organisation where your work truly matters.

Lead national improvement and development projects that help deliver better outcomes for patients and strengthen Therapeutic Apheresis Services across the NHS, including the planning and delivery of new TAS units. Lead the planning and implementation of new services and patient pathways working with operational teams, clinical colleagues and external partners. Build strong relationships across NHSBT and partner organisations including with Trusts, commercial customers, commissioners and suppliers to influence decisions, secure engagement and deliver successful change programmes.

Help shape the future direction of TAS by contributing to strategic planning, service development and organisational priorities. Analyse complex information, identify opportunities for improvement and implement solutions that enhance quality, efficiency and performance. Develop and present business cases to senior managers to secure investment in the development of TAS services. Lead and support multidisciplinary project teams, creating an inclusive environment where people can contribute, learn and succeed.

Analyse risks and impacts of change initiatives. Monitor project progress, manage risks, drive timely delivery, and provide clear reporting to senior stakeholders to support informed decision-making. Influence, motivate, and support colleagues, to foster engagement in change initiatives. Provide service development support to local TAS units.

It takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood and Transplant, you'll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives and more across the UK. We play a unique and special role in the NHS by helping people do something extraordinary- donate blood, blood products, organs, tissues, or stem cells to save someone in need.

Our three core values are what set us apart. They guide and inspire everything we do. By being caring, expertly meeting the needs of our patients and our people, and accepting nothing less than the best quality, we can do extraordinary work and help our people to do something extraordinary in their career, too. Three small words, one big difference - Caring, Expert and Quality.

Together we'll save and improve more lives than ever. You will join us on our journey to create an inclusive workplace and aim to reflect the diverse communities we work with, and we positively encourage applications from all sectors of the community.

• Hybrid working arrangements because NHSBT works nationally, we're able to offer hybrid working options that give you more flexibility to balance work with life.
• Flexible working options we promote flexible working where the role allows. We're happy to discuss what flexibility might look like for you.
• Generous annual leave - 27 days annual leave (pro rata for part-time) plus Bank Holidays, increasing to 29 days after 5 years service and to 33 days after 10 years.
• Inclusive pension scheme - the NHS Pension Scheme is a defined benefit scheme (not dependent on investment returns). Further details and outline of benefits can be found at:
• Supportive learning culture - we've fostered a culture of continuous learning where colleagues are well-led, engaged, and encouraged to grow. We support you in reaching your full potential, both in your current role and future career. Our Thrive program embodies our commitment to learning and development, offering a wide range of activities to support your personal and…