Collection & Delivery Manager

Job reference number 342572

Collection & Delivery Manager

£40,457 per annum, £3,222 London allowance, potential 15% bonus and 25 days annual leave plus bank holidays

Full time, 41 hours per week

Permanent

London North West PFW Depot, Acton, London, W3 0TH

Whatever the challenge, Parcel force delivers. Together, we’re moving packages around the world, keeping promises and people connected. There is a fantastic opportunity to join our team at our site in Acton, London North West
. We have a Collection & Delivery Manager role in which you will be responsible for leading a team, accountable for health and safety, and operational quality, cost and people KPI’s.

As a line manager to admin staff alongside a team of delivery and collection drivers, self-employed owner drives and warehouse staff, you will be able to achieve maximum efficiency through resource and contingency planning driving quality of service and maximising productivity.

Working to tight timescales you will drive the depot to achieve the highest possible customer service satisfaction levels whilst also ensuring a swift resolution to all customer enquiries and complaints.

You’ll be responsible for ensuring the performance of your unit, effectively maintaining the quality of service for our customers and the overall safety of the people you manage whilst working closely with the local sales team to increase revenue opportunities and highlight any network conformance issues.

Attendance: Monday
- Friday 05:48 - 14:00. A degree of flexibility is required.

It takes more than organisational skills to be a manager. We’re looking for individuals with a passion for people and the following skills and experiences:

• From a express parcels background with some experience of working in a unionised environment
• Managing and supporting a large team to maximise performance, service and achieving KPIs
• Drive high customer satisfaction by ensuring service quality and managing swift resolutions
• Ensure health & safety compliance , maintaining a safe working environment
• Good communication skills, with the ability to engage and motivate team members to work to high standards
• Experience of introducing improvements and successfully guiding people through significant periods of change
• Ability to build effective working relationships with your team, unions and key stakeholders
• Experience of managing resources and budgets

Sunday 20th September. Please note, this advert may close early if the appropriate number of applications has been reached

w/c 5th October

• Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave
• Supportive and generous company sick pay
• Funded Dental
  - As a manager you are eligible to a level of employer funded dental insurance*
• Health Assessment
  - As a manager you are eligible to an employer funded health assessment every 2 years*
• Benefits Account
  - You will have access to your personal benefits account on our "My Bundle+" platform. There are more than 800 retail offers to help you save on things like groceries, days out, holidays and your household bills as well as employer provided and voluntary benefits to suit your lifestyle.
• Your Wellbeing - you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It’s free, and it’s for everyone.
• Available only to permanent employees

Parcel force Worldwide provides express parcel delivery across the UK. We employ over 6,000 people and operate across a network of 54 depots throughout the UK. Our intelligent use of technology helps ensure we stay one-step ahead, and everyone that works for us…