Services Manager

• Locations 1 Catford Road, London, SE6 4RU
  , GB
• Job Schedule Full time

Discover yourself in Lewisham where what you do makes a difference to our vibrant and culturally diverse communities!

We have a rich history of welcoming people from all over the world and are proud to be recognised as the UK’s first Borough of Sanctuary, for our work in championing the rights of refugees and migrants.

Do you have significant experience in managing a front line housing management service? A passion for delivering excellent customer care and putting residents at the heart of the service? An ability to build relationships and work across teams and organisations to deliver outcomes?

This role will oversee the Housing Management and Tenancy Fraud functions for Lewisham Council residents alongside clienting the two Tenant Management Organisations. Working closely with other teams, departments and external organisations to ensure the service delivers on our regulatory and statutory responsibilities. The post holder will produce good quality reports and management information and ensure full responses to complaints. They will ensure policies and procedures are up to date and deputise for the Head of Housing and Communities.

Excellent training and development opportunities, plus a range of benefits including:

• Local Government Pension scheme
• Flexible working and family friendly policies
• Season ticket and bicycle loans
• A range of staff discounts including local subsidised gym memberships
• Supportive staff networks

You will have an eye for accuracy and can ensure quality and consistency of published digital content within the Council’s content management system. You will be keen to get involved in content creation, including directing messaging, editorial and tone of voice. Liaising and supporting service-based content editors to ensure webpages are accurate, kept up to date and serve our residents well, will be what you excel at, as well as having great people skills and experience of supporting and working alongside a diverse range of people.

The job is primarily based in Laurence House, but we operate a hybrid approach where you will be required to work both in the office and from home on a regular basis.

• Relevant CIH level 4 qualification is needed
• Work flexibility and attend ad-hoc meetings in evenings or weekends, as required.
• The job is subject to a basic DBS check

The recruitment process is anonymous and we don’t accept CVs.

Applicant handbook - please read the guidance in this handbook when applying. It is essential that you complete the application fully and that your supporting statement covers how you meet each of the person specification criteria listed.

N.B:
All appointments will be offered at the minimum spinal column point (SCP) for the grade of the role. The only exception to this will be when matching current salary (up to the maximum of the scale), which is subject to evidential proof.

Lewisham Council is a Disability Confident employer. We welcome and encourage job applications of all abilities. If you require any reasonable adjustments in the application or interview, please contact the lead contact on this advert. We will make reasonable adjustments to make sure our disabled applicants and those with health conditions are supported throughout our recruitment process. We support the access to work scheme, further details are available at

The Council reserves the right to close adverts early if there is a large response.