Service Manager - LBN Support Service

Service Manager - LBN Support Service

REPORTING TO: Head of Services

RESPONSIBLE FOR: Team Leaders and other service-based roles as required

PURPOSE OF POSITION

Your Place is seeking an experienced and values-driven Service Manager to lead our LB Newham Core and Intensive Support Accommodation services
. This is an exciting opportunity to oversee high-quality supported accommodation services for vulnerable single homeless adults, including individuals with complex needs, multiple disadvantages and high levels of risk.

The successful candidate will provide operational leadership across both services, ensuring excellent contract delivery, safeguarding, performance management, quality assurance and resident outcomes. You will lead and develop staff teams, promote trauma-informed and strengths-based practice, and ensure residents receive effective support from assessment through to move-on and long-term tenancy sustainment.

Working closely with commissioners, housing providers, health services and community partners, you will drive service improvement, maintain high performance standards and strengthen pathways that help residents build independence and prevent repeat homelessness.

• Management experience within supported housing, homelessness, social care or a related sector.

• Strong knowledge of safeguarding, risk management, mental health, substance misuse and tenancy sustainment.

• Experience managing performance, quality assurance, contracts and service improvement.

• Ability to lead, motivate and develop teams while promoting a positive, inclusive and learning-focused culture.

• Excellent partnership-building, communication and reporting skills.

This role offers the opportunity to make a meaningful difference by leading services that support people to achieve stability, independence and long-term housing success. You'll be part of an organisation committed to its values of Growth, Inclusion, Collaboration and Compassion
.

Please note: The role includes participation in an on-call rota and occasional evening and weekend work.

Appointment is subject to an Enhanced DBS check, satisfactory references and the right to work in the UK.

For more details about the role, key responsibilities, essential criteria and benefits, please click on the following link for the full

Job Description .

Service Manager - LBN Supported Services

Team

Support Services

Locations

Your Place @ Anchor House

Yearly salary

£45,000 - £47,853

• Holidays Time off to do as you please - you'll get 25 days, rising one day annually up to 30 days, plus bank holidays.
• Wellbeing We've also got reimbursements for the costs of a gym membership, a 24-hour confidential helpline for practical and emotional support (for your work or personal life), a cycle to work scheme, and activities like group yoga classes too.
• Pension Your pension will be with TPT Retirement Solutions and we match what you pay into your pension up to 7.5%. Extra money for your retirement!
• Career development
  
  We all know having the opportunity to develop in your career is really important to people, so we've got different options depending on what suits your role best. It could be getting a recognised qualification, doing some internal training, working towards professional accreditation, or having a membership to a professional body.
• Flexible working
  
  We want to help you achieve the best work-life balance possible. We have made some promises to our residents about when we are around, so we just need to have the needs of your team in mind as well as the organsision, to get the best out of it.
• Employee socials
  
  Fun at work is important too! Some of our teams help organise social events in the summer and winter - get involved!
• Office…