Senior Director, Account Executive Operations

Job Title:

Senior Director, Account Executive Operations

Job Title:

Senior Director, Account Executive Operations

We’re on a mission to be a force for good in lending. Throughout our almost 30-year history, we’ve consistently been recognised as a great place to work; in 2026, Capital One was officially ranked 9th in the UK’s Best Workplaces™ list. Hear from our team about what it’s like working at Capital One UK.

The Senior Director, Account Executive Operations provides executive leadership and strategic vision for the operational business support of our most critical partners. This role is fundamentally about organizational leadership, building scalable structures, defining the operating rhythm, and deeply investing in the coaching and development of a multi-layered team. As a leader of leaders, you will design the frameworks that guide daily operations, drive enterprise-wide process improvements, and serve as the executive sponsor for complex partner relationships.

We are seeking a highly structured, transformative leader who thrives on mentoring teams, creating clarity out of ambiguity, and fostering a high-performance culture across the operations organization.

• Executive Leadership &
  
  Coaching:
  
  Direct, mentor, and coach a multi-layered team of operational leaders (Managers and Directors). Foster a culture of continuous feedback, prioritize leadership development, and build robust succession plans.
• Organizational Design & Structure:
  Design, implement, and govern comprehensive operational frameworks and standard operating procedures (SOPs). Bring rigorous structure to the department by establishing clear roles, responsibilities, and standardized workflows.
• Strategic Partner Management:
  Serve as the executive sponsor and ultimate point of escalation for the network’s top-tier, highest-impact strategic partners, managing relationships at the C-suite level.
• Operational Excellence & Risk Mitigation:
  Define the overarching strategy for mitigating operational gaps and system risks. Oversee the deployment of enterprise-wide initiatives to eliminate failure modes and ensure absolute compliance and documentation integrity.
• Cross-Functional Vision:
  Champion the full life-cycle of complex, cross-functional transformations. Partner with executive stakeholders across Product, Tech, and Sales to sponsor system enhancements, tool rollouts, and long-term capability building.
• Performance Strategy:
  Define the key performance indicators (KPIs) and operational metrics for the entire department. Leverage executive-level dashboards to drive continuous improvement, operational efficiency, and resource alignment with corporate goals.
• Change Management:
  Lead the organization through periods of growth and change, ensuring comprehensive training, change readiness, and adoption strategies are effectively executed.
• Client Engagement:
  This is a highly visible, client-facing executive role requiring approximately 25-30% travel.

• Experience in a Senior Director level role
• Senior leadership experience, specifically focused on coaching leaders, organizational design, and scaling complex operational teams
• Experience with in the financial services or payments industry
• Demonstrated expertise in strategic planning, capability building, and managing executive-level client relationships within the EMEA market
• Change management experience

This is a permanent position based in our Hammersmith, London office.

We embrace a hybrid approach to work. You'll spend two days a week in the office.

We invest in the growth of our people alongside our…