Senior Learning and Development Adviser

Senior Learning and Development Adviser page is loaded## Senior Learning and Development Adviser locations:
London - Exchange Tower posted on:
Posted Todaytime left to apply:
End Date:
September 28, 2026 (11 days left to apply) job requisition
-03111

Take a look at our current vacancies. If you see a vacancy that is right for you, we encourage you to apply!
** Senior Learning and Development Adviser
***
* Contract:

** permanent
*
* Working hours:

** 35 hours per week is full time. Where possible, we are open to considering part time/flexible working patterns. Please let us know in your application your desired working pattern.
** Salary:
** From £42,445
*
* Location:

** London Docklands (Hybrid)
** Reporting to:
** Learning and Development Partner By joining our team, you'll enjoy the best of both worlds - hybrid working and the collaboration of a great office environment.
* Our permanent hybrid policy sees us all working at least four days across a fortnight in the office.
* As well as extensive opportunities for personal and career development.
** Join our community
- ** The Financial Ombudsman Service is an independent, not-for-profit organisation that plays a vital role in UK financial services. Every day we help resolve disputes between consumers, or small businesses, and their financial service providers.
** What You'll Do:
** You'll lead the design and delivery of high-impact learning and development solutions, taking full ownership from concept through to evaluation. Working closely with HR and senior stakeholders, you'll ensure learning strategies align with organisational goals, deliver leadership and organisation-wide programmes, and use data insights to drive decisions. You'll also manage external partners, oversee corporate induction, and act as a key contact for complex queries and sponsorship requests.

This role offers real influence and autonomy, where you'll shape capability across the organisation. You'll support colleagues to build skills, mentor L&D team members, and champion early careers programmes, all while driving a strong, inclusive learning culture. If you're motivated by making a visible impact and leading meaningful change, this is a challenge worth taking.
* To be considered for this role, you'll need to show us that you've got the skills and capabilities. You'll have to meet the following minimum criteria:
*** Minimum Criteria:
*** Proven experience working in a learning and development (L&D) environment, delivering programmes or initiatives.
* Evidence of managing high-impact, strategically important L&D projects from design through to evaluation.
* Strong project management capability, with experience delivering complex, multi-strand programmes to deadlines.
* Advanced stakeholder management skills, with evidence of engaging and influencing senior stakeholders and tailoring communication to different audiences.
* Experience using L&D technology platforms and digital learning tools (e.g. LMS/LXP), with a focus on continuous improvement.
* Experience of facilitating training sessions both online and in person and willingness to facilitate on an ad-hoc basis
** It would also be nice for you to have:
*** Ability to show adaptability and flexibility in a changing environment, managing shifting priorities effectively.
* Knowledge of HCM/HRIS/LMS/LXP systems to support and enhance learning delivery (Workday experience is advantageous).
* Ability to demonstrate collaborative working and critical thinking to solve problems and improve ways of working.
* Confidence using Microsoft Office tools, including Teams, to support delivery and stakeholder engagement.
* A proactive approach to supporting an inclusive learning culture, aligned to organisational values.
** Why You'll Love Working With Us:
** We are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy. They set out how we play our PART through Purpose, Ambition, Respect and Trust. You can learn more about our values here:
* ** Wellbeing**: [Health plan, gym memberships, mental health support]
* ** Growth**:
We invest in your future with [courses, mentorship, promotions]
* ** Culture**:
Diverse. Inclusive. Collaborative. Fun.

We also offer an attractive, competitive salary and flexible benefits to suit our people. Here's a list of some of the many benefits and perks you can get for working with us:
* 25 days holiday entitlement, with the option to buy extra or sell days
* Generous pension
* Various Family Friendly…