Team Lead Crewing Operations

Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group’s main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services.

This is a newly established UK leadership role,supporting the London Cabin Crew operation. The Team Leader Aircrew Scheduler will lead the day-to-day management and governance of the QCCUK Scheduling function, acting as the local point of escalation andasthe conduit between London, QCCUK leadership and Crewing Operations and the IOC in Sydney.

The role has been created to provide local leadership and support the continued development of the UK Scheduling function. You willbe responsible for strengthening processes, improving documentation and knowledge sharing, and building strong working relationships across London and Sydney to support safe,compliant and efficient crew operations.

• Provide day-to-day leadership, coaching and direction to Aircrew Schedulers and crew-to-ground support resources, helping build a high-performing and engaged team.
• Act as the first point of escalation for UK scheduling and day-of-operations issues, supporting safe and efficient operational decision making in consultation with relevant stakeholders.
• Oversee the team responsible forshort-term operational scheduling requirements, including roster administration, open time, standby and resource allocation activity, ensuring decisions balance safety, compliance, crewexperienceand operational performance.
• Strengthen local scheduling standards by documenting processes,developingandmaintainingSOPs and ensuring effective document control for work practices,manuals and relevant local procedures.
• Build constructive, credible relationships with QCCUK leaders,Sydney Crewing Operations, IOCteamsand broader Qantas Group stakeholders, improving information flow and stakeholder confidence.
• Support payroll-related scheduling processes, annual leave allocation, regionalreportingand other non-standard or specialist activities that require continuity and local expertise.
• Identify opportunities for process improvement, systemenhancementsand better ways of working, ensuring changes are implemented with consultation and appropriate governance.
• Lead team performance, development, recruitment and onboarding activity, setting clear expectations and modelling Qantas Group values.

You are a calm,credible and self-aware leader who knows how toestablishstrong working relationships within an experienced team. You will be joining a group with deep operational knowledge and well-established expertise. You will be skilled at building trust and credibility while providing clear direction and accountability. You value existing knowledge and experience, while bringing confidence and judgement to strengthen processes, enhance collaboration, create alignment with operational stakeholders,and support continuous improvement.

You will be comfortable understanding the detail when required, whilemaintaininga broader leadership focus on governance, team performance, stakeholderengagementand operational excellence.

• Experience in scheduling, crewing operations, resource planning, airline operationsor a similarly regulated operational environment.
• Proven leadership experience, with the ability to coach, develop and support team members while creating an inclusive and high-performing culture.
• Strong process management skills, including the ability to document procedures,identifygapsandestablishpractical,compliant and…