Lead, Management, Operations Management

The Role

As London City Lead, you are accountable for the commercial, operational and experiential performance of beyond’s London portfolio.

You will lead, manage and develop the Community Managers and Senior Community Managers across London and Dublin, ensuring each building is delivering against its financial, commercial, operational and member experience objectives.

You will report directly to the Community Director and act as the key link between our London building teams and central functions, working closely with Sales, Finance, Real Estate, HR and other support teams.

• Lead, coach and develop the London Community Managers and Senior Community Managers, setting clear expectations, accountability and performance standards
• Build a high-performing, commercially minded leadership team across London, ensuring strong collaboration and consistency between locations
• Hold managers accountable for the performance of their individual buildings while providing support, challenge and escalation where required
• Identify development and succession opportunities across the London Community team

• Own overall commercial performance across the London portfolio, including revenue, occupancy, conversion, renewals and retention
• Review building-level pipeline and commercial performance, challenging Community Managers to take proactive action where targets are at risk
• Partner closely with Sales to maximise portfolio-wide opportunities, including major prospects, expansions, renewals and broker relationships
• Identify and drive commercial initiatives that support growth across multiple London locations

• Ensure a consistently high standard of member experience across the London portfolio
• Maintain oversight of key and strategic member relationships, supporting Community Managers with complex or commercially sensitive matters
• Review member KPIs and trends across locations, including NPS, retention and churn risk
• Drive consistent action plans and best-practice sharing to improve member experience and retention

• Maintain senior oversight of operational performance across all London locations through effective management of the Community Managers
• Ensure each building consistently meets beyond’s operational, safety and service standards
• Act as the senior escalation point for significant building, landlord, vendor or operational issues
• Identify recurring portfolio-wide challenges and ensure effective solutions are implemented consistently across locations

• Own overall financial performance across the London portfolio in partnership with Finance
• Hold Community Managers accountable for their building P&Ls, budgets, Opex and financial performance
• Support budgeting, forecasting and regular business reviews across the London portfolio
• Identify opportunities to improve revenue, margin and overall portfolio profitability

• 7+ years of experience in flexible workspace, hospitality, commercial real estate, multi-site operations or a similar customer-facing environment
• Proven experience leading and developing managers across multiple teams or locations
• Strong track record of delivering commercial growth, revenue, occupancy and retention targets
• Strong financial acumen, including experience with P&L ownership, budgets and forecasting
• Excellent stakeholder management and communication skills, with the credibility to work with senior clients, landlords and internal leadership

London – fulltime onsite across beyond’s London portfolio

Reports to:

Community Director
Direct reports:
London Community Managers and Senior Community Managers

At infinit

Space, we…