Credit Control Manager

We are working with a large, established organisation looking to appoint an experienced Credit Control Manager to lead its multi-site Credit Control and Cash Allocation function.

Managing a team of 12 across London and Manchester, you will take ownership of group debt exposure, drive collections performance and ensure the team consistently delivers against its KPIs. This is a highly visible role involving regular interaction with senior finance leadership and operational stakeholders.

Key responsibilities:

• Lead, motivate and develop a team of Credit Controllers and Cash Allocation professionals
• Drive the collection of outstanding debt and improve aged-debt performance
• Allocate workloads and ensure consistent customer service across the function
• Oversee credit notes, write-offs and internal control procedures
• Manage complex escalations and negotiate settlements with difficult payers
• Liaise with solicitors and external debt collection agencies when required
• Produce regular debtor reporting and commentary for senior leadership and Board packs
• Support cash-flow forecasting by providing accurate collection projections
• Develop KPIs, performance metrics and quarterly team targets
• Own and improve Credit Control procedures and processes
• Identify opportunities to optimise Dynamics AX and other systems