Senior Housing Manager

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Pinnacle Group are seeking an experienced and customer-focused Senior Housing Manager to join our Homes Division and to lead the delivery of high-quality housing management services across our portfolio. The successful candidate will take responsibility for day-to-day housing operations, oversee tenancy and leasehold management, manage service performance and contractor delivery and build strong relationships with residents, clients, and key stakeholders. Working closely with the wider management team, you will ensure contractual obligations and key performance indicators are achieved while driving continuous service improvement and positive outcomes for local communities.

Our Homes Division delivers trusted housing management services across Affordable, Private Rented and Leasehold properties. We work with local authorities, registered providers and investors to support thriving communities.

The ideal candidate will have proven experience working within social housing environment, with a strong track record of managing complex housing issues, leading teams, and delivering excellent customer service. You will possess a sound understanding of housing legislation, tenancy management, anti-social behaviour casework and performance management. A confident communicator with strong analytical and problem-solving skills, you will be able to influence stakeholders at all levels, make effective decisions under pressure and demonstrate a commitment to improving services for residents.

A Chartered Institute of Housing qualification, or substantial equivalent experience within housing, would be highly advantageous.

This is an on-site role based in Canning Town, London.

Pinnacle Group is a market-leading national provider of housing, neighbourhood and workplace services.

With over thirty years of experience, we deliver expert, place-based management and maintenance solutions that enhance the everyday lives of the communities we serve.

We’re a people-first organisation with a values-driven culture that has stood the test of time
-reflected in the way we care for both our employees and our customers.

We’re looking for someone who not only meets the key criteria below but also embraces our core values – Trust, Respect, Involve, Challenge, and Deliver Excellence – and iscommittedto earning and maintaining the confidence of our clients and communities.

Key responsibilities:

• Lead the day-to-day delivery of key housing management services, including managing the voids process, overseeing the annual tenancy check programme, responding to complaints and correspondence, addressing tenancy management issues promptly, and coordinating effective responses to anti-social behaviour cases.
• Inspire, develop, and empower your direct report(s) to deliver excellent customer focused services, driving improved standards of tenant and estate services, and ensuring co-ordinated practices are in place to support this.
• Ensure that all contractual requirements are delivered and that all relevant key performance indicators are achieved.
• Develop strong and effective working relationships with clients, resident representatives, elected members and other key stakeholders to create a positive impression of Pinnacle and the services we deliver.
• Support and assist the Area Housing Manager / Housing Team Manager to identify, develop and implement service and contract improvements including key performance improvements, quality of service provision and customer satisfaction.
• Contribute to the effective running of the service through active participation in meetings and development events as required.
• Attend and participate in forums, review…