Chief of Staff, CPO

Job Description Director, Chief of Staff to the Chief Payments Officer Role Purpose

The Director, Chief of Staff to the Chief Payments Officer (CPO), will serve as a trusted partner to the CPO, helping to establish and manage an effective Executive Office as Barclays builds a group-wide Payments capability. This is a highly visible role operating at the centre of the Payments leadership team. The successful candidate will support the effective running of the function through strong business management, governance, stakeholder coordination, communications and organisational leadership support.

Working closely with senior stakeholders across Barclays, the Chief of Staff will help ensure priorities are coordinated, leadership activities are managed effectively, and the Payments organisation operates with discipline, consistency and focus.

• Executive Office Leadership Establish and manage an effective Executive Office for the Payments organisation. Support the CPO in managing priorities, commitments, decisions and leadership engagement activities. Coordinate leadership team meetings, offsites, governance forums and operating reviews. Ensure actions, decisions and commitments are tracked through to completion. Drive effective planning and organisation of leadership activities and business priorities. Support the preparation of materials for Executive Committee, Board and senior management forums.
• Communications & Executive Support Develop high-quality presentations, briefing papers and leadership communications. Support internal communications and employee engagement initiatives across the Payments organisation. Coordinate leadership messaging and organisational updates. Ensure senior stakeholder communications are clear, timely and aligned. Partner with Corporate Communications and other teams where required.
• Organisational Effectiveness Support planning cycles, team objectives and organisational priorities. Coordinate key deliverables and milestones across the Payments leadership team. Assist in monitoring progress against objectives and commitments. Identify opportunities to improve governance, processes and ways of working. Help establish a strong operating culture within the Payments function.
• Special Projects Lead and coordinate ad hoc projects and leadership initiatives on behalf of the CPO. Conduct research, analysis and briefing preparation to support decision‑making. Provide additional support on high‑priority business matters as required.

To manage a business function, providing significant input to function wide strategic initiatives. Contribute to and influence policy and procedures for the function and plan, manage and consult on multiple complex and critical strategic projects, which may be business wide.. They manage the direction of a large team or sub‑function, leading other people managers and embedding a performance culture aligned to the values of the business.

Or for an individual contributor, they lead organisation wide projects and act as deep technical expert and thought leader, identifying new ways of working and collaborating cross functionally. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions.. Provide expert advice to senior functional management and committees to influence decisions made outside of own function, offering significant input to function wide strategic initiatives.

Manage, coordinate and enable resourcing, budgeting and policy creation for a significant sub‑function. Escalates breaches of policies / procedure appropriately. Foster and guide compliance, ensure regulations are observed that relevant…