Head of Strategy & Planning

Work pattern:Full time, Monday - Friday (09:00 - 17:30)

Location:Hybrid, 1-2x per week in London

Our team at Problem Shared is growing, we are on a mission to provide exceptional care, and we have opportunities available to join our supportive and collaborative team. We truly believe that you can do the best work of your career with us and have meaningful impact on the patients we support. We combine People, Data and Technology, we empower individuals to take the next step in their mental health or neurodevelopmental journey.

The digital healthcare landscape is exciting and ever changing. We have a depth of knowledge in our own team; working at the forefront of change you will be surrounded by talented and supported colleagues and leaders. Striving for excellence and best in class clinical service is at the heart of our team where learning and CPD is integral. Our community of experts have created an environment of knowledge sharing and we have access to the key voices in the world of neurodevelopmental excellence.

Problem Shared has created strong partnerships servicing several NHS, university, and insurer contracts to deliver high quality ADHD and Autism assessments as well as assessments for learning differences. We offer wrap-around care in the form of psychoeducation, prescribing, educational navigation, and therapy sessions all under one roof.

The Head of Strategy & Planning is a senior leadership role responsible for translating strategy into clear plans, priorities and execution across Problem Shared. Reporting directly to the COO, you will lead strategy planning, govern the OKR framework, run the transformation portfolio and ensure the business operates to a disciplined, predictable delivery cadence.

You will lead a team of 3–4 Transformation Managers, acting as a calm, structured force multiplier for the organisation — driving bold ambition, reducing friction, increasing alignment, and enabling the senior leadership team to move faster and with greater confidence.

You will be a visible, trusted partner to the COO and SLT, and a credible integrator across clinical, product, commercial and operational functions. Building strong relationships with senior stakeholders and influencing across functions will be critical to success.

• Facilitate the strategy process with the COO and SLT, helping translate strategic direction into clear priorities and plans.

• Ensure alignment between strategy formation, planning and execution phases — translating top-level direction into actionable priorities.

• Communicate strategy effectively across the business, ensuring all functions understand priorities and their role in delivering them.

• Oversee business architecture, ensuring structural and operational design aligns with desired outcomes.

• Collect, analyse, visualise and interpret data to inform strategic decision-making and provide evidence-based recommendations to the COO and SLT.

• Act as a strategic thought partner to the COO — helping shape, stress-test and build the business case for major initiatives.

• Govern the OKR framework, ensuring alignment with strategic goals and maintaining a predictable annual, quarterly & monthly cadence.

• Own and run the quarterly OKR planning process across the business, ensuring priorities are aligned with the wider strategy.

• Prioritise and track progress of deliverables against the goals of the business, providing dashboards and reporting with no surprises for leadership.

• Ensure key stakeholders are engaged and aligned throughout the planning and delivery cycle.

• Empower and drive accountability into initiative teams through the project framework — coaching rather than…