Associate Director

Location: Field based (in/around London)

Salary: Competitive Salary, plus car allowance & benefits

Contract: Permanent

Hours: Monday to Friday: 9am to 5pm (35 hours per week)

First Port, are on an ambitious journey to redefine excellence in UK residential property management. We are committed to elevating and resetting industry standards to be the most trusted and professional residential property management company.

By joining us as an Associate Director
, you will play a pivotal role in achieving our vision:

• Impactful Work :
  You will directly support First Port’s mission to elevate industry standards and provide an exceptional service to our customers.
• Professional Growth :
  With access to accredited training and development programmes, you will be empowered to reach your potential.
• Supportive Environment :
  We foster a culture where collaboration and innovation thrive, ensuring you feel valued and supported every step of the way.
• A Future of Opportunity :
  Be part of a forward-thinking organisation that is shaping the future of residential property management in the UK.

At the core of everything we do are our leadership principles:

• Collaborative: We work together, combining expertise to deliver outstanding outcomes for our customers
• Consistent: We deliver dependable results, building trust with customers and colleagues.
• Simple: We simplify the complex, ensuring our financial processes are straightforward and understood.
• Clear: We communicate with clarity, making information accessible and transparent to all stakeholders.

As an Associate Director
, you will manage a dynamic portfolio, ensuring smooth operations and exceptional service delivery. Lead and inspire a team of property managers, fostering their growth through regular performance reviews, feedback, and coaching. Drive success by ensuring KPIs and SLAs are consistently achieved, while creating a supportive and high-performing team environment.

• Lead cross-functional meetings to set and review portfolio priorities, focusing on process improvements.
• Drive service innovation and promote a culture of service excellence across the team.
• Lead business development efforts, including sales meetings, presentations, and bids for growth and profitability.
• Oversee Property Manager action plans, managing risks and implementing corrective actions for at-risk schemes.
• Conduct regular site audits and monitor KPIs to ensure standards are met across the portfolio.
• Ensure compliance with Health & Safety policies and procedures, addressing any non-compliance issues.
• Manage escalated complaints, providing resolutions and handling major legal matters with support from the legal team.
• Proactively manage contractors and consultants to ensure efficient project completion within scope and specification.

• Property management professional with experience in managing a multi-property portfolio.
• Inspirational leader with experience in managing teams to deliver exceptional customer service.
• Confident and articulate communicator, able to build relationships with diverse customers and clients.
• Resolution-focused with a creative approach to problem-solving and effective issue resolution.
• Comprehensive understanding of Health & Safety regulations, building safety, and Leasehold management principles.

Our customers deserve the best and the same applies to our people. We will provide you with the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages depending on the grade of your role, such as private medical insurance, pension contributions and life assurance. In addition, we also offer a range of…