Project Manager, Operations Management, Project & Program Management

We know what we're doing - BELFOR is the global market leader in damage restoration. Our base in Germany: at over 40 locations with more than 1,100 employees. We look forward to hearing from you - become a restorer too!

• Ensure accurate job scoping and sales preparation for high-value and complex claims. Conduct initial site visits for jobs of a defined complexity, producing detailed scopes that enable precise cost estimation and compelling sales offers for insurance partners.
• Enable seamless project execution through effective scheduling. Develop and hand over work schedules for approved jobs, ensuring Project Leads and field staff have the necessary information to manage delivery efficiently and on time.
• Drive team performance and wellbeing through proactive leadership. Line manage staff by conducting regular performance reviews, supporting wellbeing initiatives, and implementing tailored development plans to foster growth and engagement.
• Maximise profitability through financial oversight of unit operations. Monitor and manage the financial performance of all jobs within the team, ensuring cost control, revenue optimisation, and alignment with budgetary targets.
• Ensure a safe working environment through rigorous health and safety compliance. Uphold health and safety standards across the unit, ensuring all staff adhere to regulations and practices that minimise risk and promote wellbeing.
• Optimise delivery capacity through subcontractor management. Manage subcontractor relationships and performance to ensure quality, timeliness, and compliance with contractual and safety requirements.
• Mitigate risk through direct liaison with specialist services. Provide oversight for ensuring the internal sub-contracting of Asbestos removal and Leak Detection ensuring timely resolution of issues impacting job progress.
• Strengthen stakeholder relationships through clear and consistent communication. Maintain proactive communication with policyholders, Housing Associations insurance companies, loss adjusters, and subcontractors to ensure transparency, trust, and alignment throughout the job lifecycle.
• Inform strategic decisions through performance reporting. Deliver regular reports on team performance to senior management, highlighting key metrics, trends, and improvement opportunities.
• Protect brand reputation through effective complaint resolution. Handle customer complaints promptly and professionally, ensuring satisfactory outcomes and continuous improvement in service delivery.

• Technical Knowledge:
  Understanding of restoration processes, including water and fire damage.
• Surveying:
  Using surveying software to build detailed floor plans and cost schedules.
• Communication
  
  Skills:
  
  Excellent verbal and written communication skills, including the ability to communicate with a diverse range of stakeholders.
• Problem-Solving
  
  Skills:
  
  Ability to identify and resolve issues that arise during the project.
• Leadership
  
  Skills:
  
  Ability to lead and motivate a team to achieve project goals.
• Financial Acumen:
  Understanding of budgeting, cost control, and financial reporting. Experience of managing a high-value book of works
• Customer Service
  
  Skills:
  
  Ability to provide excellent customer service and build strong client relationships.
• Organizational
  
  Skills:
  
  Ability to manage multiple tasks, prioritize effectively, and maintain accurate records.
• Technical
  
  Skills:
  
  Proficiency in using estimating tools.
• Knowledge of Regulations:
  Understanding of building codes, safety regulations, and other relevant requirements.
• Technical Knowledge:
  Understanding of restoration processes, including water and fire damage.
• Surveying:
  Using surveying software to build detailed floor plans and cost schedules.
• Communication
  
  Skills:
  
  Excellent verbal and written communication skills, including the ability to communicate with a diverse range of stakeholders.
• Problem-Solving
  
  Skills:
  
  Ability to identify and resolve issues that arise during the project.
• Leadership
  
  Skills:
  
  Ability to lead and motivate a team to achieve project goals.
• Financial Acumen:
  Understanding of budgeting, cost control, and financial reporting. Experience of managing a high-value book of works
• Customer Service
  
  Skills:
  
  Ability to provide excellent customer service and build strong client relationships.
• Organizational
  
  Skills:
  
  Ability to manage multiple tasks, prioritize effectively, and maintain accurate records.
• Technical
  
  Skills:
  
  Proficiency in using estimating tools.
• Knowledge of Regulations:
  Understanding of building codes, safety…