Asset Services - Deputy Team Lead

Position: Asset Experience Services - Deputy Team Lead
Location: Greater London

## Asset Experience Services - Deputy Team Lead Apply:
On-site:
London, G :
Full time:
Posted Today:
REQ
518230
** JLL empowers you to shape a brighter way**.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
** Asset Experience Services - Deputy Team Lead (Technical Specialism)**#
** About the Role
** As Deputy Team Lead for the Asset Experience Services team within JLL's Royal London Property Delivery operation, you will provide leadership focused on the technical specialism while maintaining a hands-on  day job  delivering technical support to Asset Experience Managers across Royal London managed assets. This dual-purpose role combines team leadership responsibilities with direct operational delivery, ensuring both strategic oversight and practical expertise in data management, lease administration, financial support, and service charge operations.

You will support the Team Leader in driving service excellence, deputise during absences, and serve as the technical expert for the Asset Experience Services team.

Your role enables Asset Experience Managers to deliver best-in-class occupier service while maintaining operational efficiency and accuracy across the Royal London portfolio.#
** Reporting Structure
** Reports to the Asset Experience Services Team Leader with collaborative relationships with Asset Experience Managers and the Deputy Team Lead (Operational Specialism).
** Key Responsibilities**# Leadership & Team Management
* Support the Team Leader in line management of technical specialists, including coaching, performance feedback, and development planning.
* Serve as deputy to the Team Leader, assuming full leadership responsibilities during absences, in conjunction with the Deputy Team Lead (Operational Specialism).
* Act as technical lead and escalation point for complex matters including lease interpretation, service charge challenges, and data accuracy issues.
* Facilitate knowledge sharing within the team, promoting best practice adoption and consistency of approach.
* Monitor quality of technical outputs including data accuracy, lease administration, financial tracking, and service charge calculations.
* Support team members with technical problem-solving, quality control, and professional development.
* Coordinate resource allocation and workload distribution across technical specialists to ensure balanced capacity and timely delivery.
* Other duties are outlined in the document entitled “RL JD Asset Experience Central Service – Technical team member”.
** Skills & Qualifications**# Technical Knowledge
* Proven experience in property management, lease administration, service charge management, and financial support functions.
* Expert knowledge of RICS Professional Standards for Commercial Service Charges and lease interpretation.
* Strong understanding of commercial property documentation, terminology, and legal frameworks.
* Experience with property management software platforms (e.g., Yardi, Prism) and proficiency in Microsoft Office, particularly Excel, Word, and Outlook.
* Demonstrated experience in team leadership, mentoring, or coaching of surveying professionals.
* Ability to interpret complex lease covenants, service charge provisions, and occupier applications.
* Knowledge of property transactions, due diligence…