Head of Technical Services

Pinnacle Group are looking for a Head of Technical Services to lead the delivery, performance and continuous improvement of maintenance, compliance and asset services across Pinnacle Group's Homes Division. Reporting directly to the Divisional Director for Homes, the successful candidate will lead a multidisciplinary technical services function responsible for statutory compliance, repairs, maintenance, lifecycle investment and voids programmes across a diverse portfolio of more than 20,000 homes.

Our Homes Division delivers trusted housing management services across Affordable, Private Rented and Leasehold properties. We work with local authorities, registered providers and investors to support thriving communities.

This is a pivotal leadership role for a technically credible professional with strong social housing, property services or maintenance sector experience, capable of providing assurance across complex compliance, building safety and engineering obligations. With particular emphasis on compliance, building safety and technical governance, the postholder will provide expert leadership across high-risk residential assets and complex M&E systems, while helping shape the future direction of the Technical Services function.

They will play a critical role in ensuring homes remain safe, compliant, sustainable and fit for the future, while delivering excellent outcomes for customers, clients and stakeholders

Pinnacle Group is a market-leading national provider of housing, neighbourhood and workplace services. With over thirty years of experience, we deliver expert, place-based management and maintenance solutions that enhance the everyday lives of the communities we serve.

We’re a people-first organisation with a values-driven culture that has stood the test of time
-reflected in the way we care for both our employees and our customers.

We’re looking for someone who not only meets the key criteria below but also embraces our core values – Trust, Respect, Involve, Challenge, and Deliver Excellence – and is committed to earning and maintaining the confidence of our clients and communities.

• Provide strategic and operational leadership across the Technical Services function.
• Develop and implement maintenance, compliance and asset management strategies.
• Drive continuous improvement, innovation and service excellence.
• Build a high-performing team culture focused on accountability, customer service and operational efficiency.
• Act as the senior technical authority within the Homes Division.

• Lead the delivery of responsive repairs, planned maintenance and cyclical programmes.
• Improve service performance, productivity and customer satisfaction.
• Ensure maintenance services are delivered safely, efficiently and in accordance with contractual and regulatory requirements.
• Support operational teams in resolving complex technical and service delivery challenges.
• Drive value for money and continuous improvement across all maintenance activities.

• Provide leadership and assurance across all statutory compliance disciplines.
• Ensure robust governance, controls and reporting arrangements are maintained.
• Support the effective management of building safety risks and compliance obligations.
• Monitor compliance performance and lead improvement activity where required.
• Maintain awareness of emerging legislation and ensure organisational readiness.

• Lead lifecycle replacement and asset investment programmes.
• Support long-term asset management and investment strategies.
• Ensure investment decisions are informed by asset condition,…