Director, Workplace Strategy and Operations United Kingdom

Director, Workplace Strategy and Operations

The Head of Workplace Operations reports to the MD Corporate Services and is a member of the function’s senior management team and has a pivotal role in shaping the Banks strategy and policies relating to the efficiency of the Banks current and future premises. The role is accountable for the management and ongoing operations of EBRD London Headquarters, ensuring that the colleague and customer experience is market leading and safe.

The role will drive simplification in the operations space ensuring that the delivery of the ‘end to end’ experience is seamless and adds value. The incumbent will act as a single point of contact for all issues and escalations to maintain performance standards and ensure any under performance is addressed. In addition, the position develops and recommends the Bank’s strategic approach to its workplace and translates this strategy into related policies and plans.

The role holder will drive and deliver integrated solutions with the support of technology and external partner teams and support the development of the EBRD Future of Work strategy.

The role will work closely with the Head of Resident Offices to provide consultancy on related workplace and operational services e.g cleaning, catering, engineering, small projects etc.

Background

The role has the overall responsibility for developing and recommending for approval Workplace, Change Management and Facilities Management Strategies, which influence the way in which the Bank operates and directly impacts effectiveness and efficiency and shapes the Real Estate portfolio of the Bank.

The incumbent is responsible for implementing a robust supplier strategy ensuring the Bank is receiving a best value service, measure the supplier performance by tracking key metrics to ensure that suppliers consistently deliver a high-quality colleague and customer experience.

This role will also identify, assess and manage risks that could arise from working with third party suppliers to help protect against disruptions, prevent service issues and associated financial loss.

The incumbent devises and leads workplace and facilities change efforts to ensure required flexibility in efficient and effective response to the Bank’s evolving objectives and business needs. Within this functional area, and inter-departmentally, the role leads efforts to develop models and innovative approaches aiming at improvement of the Bank’s overall effectiveness and efficiency in use of its resources and capabilities.

The Head of Workplace Operations will ensure operational excellence of all facility services, including but not exclusive to Facilities Management;
Cleaning, Catering, Mail Room & Printing, Engineering and Project Management.

The role holder will work closely with other functions e.g. Health & Safety, Security, Building Services, IT and SMART Workplace in the delivery of projects and will act as a trusted advisor to the Bank on workplace best practice.

The role holder has direct responsibility to deliver against the CS cost targets, portfolio metrics, sustainability and overall agreed service level targets related to EBRD London Headquarters and will support the Bank in delivering its ESG targets.

Facts / Scale

The role requires engagement and interface with Bank staff and key stakeholders including Board members, responsible for the management of third-party suppliers and maintain a relationship with Canary Wharf Management who are the landlords of EBRD London HQ.

The role holder will assess the building operational risks and controls ensuring actions are closed on time and in line with policy. Stakeholder management is a key aspect of this role, interacting with the business whilst delivering /…